Cynthia Mathuku

Result-oriented communication and public relations professional with great skills. Aspire to maximize these skills to full potential to benefit the company and acquire hands-on experience that would help execute assignments in the future. To be self-independent and advanced in career by becoming a role model to the people in the community and the entire world. To improve skills and learning through tackling tasks for the organization for a better working environment.

Cashier at Eastmatt Mattress Limited (2022-05 – 2022-08)

This company deals with different sales services. I worked as a cashier. I worked as a student as part of my training program to gain experience in my field of studies.

• Product knowledge

Personal Assistant at Harvester and Logistics (2023-06 – 2023-08)

This company specializes with hiring heavy machineries to rice farmers. I worked as personal assistant during my time with them. I gained hands on experience as well as various aspects of the sales representatives, including:

• Great Communication skills
• Work place etiquette
• Attention to detail and organization
• Material and equipment handling
• Team collaboration and communication
• Problem solving and critical thinking
• Prioritization and time management
• Diplomacy and interpersonal skills
• Tech proficiency

Industrial attachment at Avant communications LTD (2024-05 – 2024-06)

At my attachment I was able to acquire skills in social media management where I was given a chance to create content calendars, took part in editing and writing articles. Avant communications being a PR firm elevated and educated me on social media and media monitoring. During this time I acquired a skillful of qualities that have helped me in my day to day life.

• Cooperative
• Demonstrated professionalism
• Interpersonal skills
• Team player
• Excellent communication skills
• Dedicated to my duties
• Respectful
• Attention to detail and organization

Customer Care Representative at KICOWASCO (kirinyaga county Water and Sanitation Company) (2025-08 – Present)

Handled customer inquiries, complaints, and service requests via phone, email, and in-person visits by maintain accurate records of client interactions and ensure timely resolution of issues hence providing clear communication on billing, payments, and service updates. Collaborated with technical teams to address service disruptions and follow up with customers' while delivering excellent customer service, maintaining a professional and empathetic approach at all times.

• Conflict Resolution
• Problem-Solving

Postgraduate Bachelor of Science in Communication and Public Relation – University of Kabianga (2021 – 2025)

Kenya Certificate of Secondary Education – St. Mumbi Secondary School (2017 – 2020)

Kenya Certificate of Primary Education – CMI Christ the King Primary School (2009 – 2016)