Cynthia Mudi

I am an enthusiastic lady looking forward to expand my professional horizons by seeking new challenges. Flexible pertaining Food and beverage operations and Customer service.

Tamarind Tree Hotel, Nairobi, Kenya

Cashier, July 2018 - Present

Key Responsibilities

 Responding to customer phone calls and assist with answering to questions, and processed orders.

 Provide assistance to customers to find appropriate products, answered questions and provided solutions for various issues.

 Counting cash drawers at the beginning and end of shifts, reconciled records of purchases and receipts.

 Maintained inventory by ordering products as needed.

 Make suggestions to customers for specific purchases and increased company sales

 Ensure stations remained attractive by keeping check-out areas clean, organized, and well stocked.

 Processing cash, credit, debit and voucher payments for customers in an efficient and accurate manner and achieved high productivity ratings.

 Assessing availability of products in store, on shelves, and on order to provide accurate information to customers.

 Use Point-of-Sale system to accurately process cash, check, debit, and credit card payments.

 Reconcile accounting records and cash drawer daily and found and rectified all discrepancies.

 Verify customer identification for alcohol and tobacco purchases to comply with regulations and laws.

 Responsible for training new employees in the use of cash registers, handling stock and providing superior customer service.

 Follow department plans and stock rotation policies when placing new merchandise on shelves.

 Collaborate and assist barista and mixologist in coffee brewing and extraction.

 Collaborate and assist front-end staff to provide service to customers

 Ensured work stations are adequately stocked with cutlery, straws, napkins and condiments.

HND Hospitality Management-International Hotel and Tourism Institute (IHTI)