Cynthia Mumbi

I am a strategist with excellent communication and organizational skills. My motivation allows me to quickly and efficiently complete tasks with a high degree of attention to detail.

April 2014- Present

SUNSTONE ROOF BUILDING MATERIAL COMPANY

Job Title: Marketing Executive/Freelance

Duties and Responsibilities

· Negotiating contracts to arrive at the best deal for both the client and the organization.

· Prospecting leads and contacting them to pitch the company’s products.

· Establishing new business links.

· Present the company’s product demonstrations to the clients.

· Conduct market research to evaluate gaps, opportunities and alien needs.

· Working towards achieving the sales target.

· Providing clients with quotations and acting as their consultant.

· Seek new opportunities through networking and social media channels.

· Taking Feedback from clients and sharing it with the support teams.

May 2013- Feb 2014

AFB KENYA LIMITED

Job Title: Customer Service Representative

Duties and Responsibilities

· Attracted potential customers by answering product and service questions; Guidance and offering information about other products and services.

· I was in charge of the company’s social media sites: Twitter, Instagram, Facebook and also replying to the customers emails.

· Met individual KPIs set for the department

· Strived to delight the customer and ensured their experience of my service was better than the problem or complaint they raised

· Ensured the commitment given to the customer was met and exceeded customer expectation

· Resolved product or service problems by logging the customer's complaint; determined the cause of the problem; offered solutions or worked around to manage the issue as well as promptly escalated issues to the support team

· Conducted customer education on product to promote good behavior such that customers understood how they could benefit from our products

· Recommended potential products or services by channeling customer feedback to management

· Ensured provision of service and products was delivered at set standards.

· Contributed to team effort by accomplishing team targets and goals

2012 July – May 2013

FASHION BOUTIQUE

Job Title: Office Administrative Assistant

Duties and Responsibilities

· Plan, execute and manage marketing programs.

· Developed a marketing budget

· Track and maintain a pipeline for all opportunities that are being pursued

· Sought new leads from existing customers to build on customer base

· Customer Relationship Management

· Use of multiple channels i.e. social media, SMS and voice calls to create leads & Market our own products.

· Resolve customer problems or complaints by determining optimal solutions.

· Monitored customer satisfaction by querying the customer to ensure relevance of our services and products

· Make appropriate use of resources to achieve objectives.

2011 July – July 2012

SERVICE DESK LIMITED

Job Title: Administrative Assistant

Duties and Responsibilities

· Office Administration

· Creating Following up & Converting leads

· Customer Relationship Management

· Manage revenue, including cash handling, deposit reconciliation and carrying out other administrative duties.

· Use social media, SMS and voice calls to create leads & Market products

· Communicate, execute, and manage marketing programs.

· Resolve customer problems or complaints by determining optimal solutions.

· Ensure that customer expectations are met

· Ensure that products remain relevant with customers

· Make appropriate use of resources to achieve developed objectives.

2010 July – 2011 April

RESOLUTION HEALTH E.A LTD

Job Title: Independent Consultant.

Duties and Responsibilities

· Perform administrative tasks, such as maintaining records and handling policy renewals.

· Interview prospective clients to obtain data about their financial resources and needs.

· Seek out new clients and generate new clientele using networks to find new customers and generate lists of prospective clients.

· Calculate premiums and establish payment method.

· Install bookkeeping systems.

2009 June - May 2010

KENYA INSTITUTE OF MANAGEMENT

Job Title: Marketing Executive.

Duties and Responsibilities

· Market and sell advertising space on the Management Magazine.

· Ensured client accounts were billed correctly and they were up to date in payments

· Managed clients with arrears, negotiated payment plan to ensure client accounts do not end up in non performance status

· Ensured client issues and concerns were promptly resolved or addressed

· Developing sales proposals, presentations and negotiations.

· Developed and managed key relationships with decisions makers in the market

· Developing contractual advertising relationships with clients.

May 2008 – Jan 2009

ORANGE TELCOM

Job Title: Marketing Assistant.

Duties and Responsibilities

· Gathering information relevant to the company and preparing reports to management for action.

· Handling customer queries and complaints.

· Assisting in the development of Customer Experience Program.

· Booking boardrooms and organizing scheduled meetings.

2004 September - 2009 April Bachelor of Commerce Degree - I specialize in Marketing Management at the Catholic University of Eastern Africa.