Cynthia Njoki

Logistics and export operations professional with over 4 years of experience in shipping line operations and freight forwarding. Proven expertise in export documentation, trade compliance, and end-to-end shipment coordination across international markets. Skilled in liaising with shipping lines, freight forwarders, and transporters to ensure timely and cost-effective cargo movement.

Experienced in Incoterms, cargo handling, resolving operational disruptions, and maintaining compliance with customs and regulatory requirements. A detail-oriented and proactive professional with strong stakeholder management, problem-solving, and planning capabilities, seeking to leverage experience in an Exports Logistics Lead role.

Senior Export Coordinator - Fracht Group International Freight Forwarder

(2024-06)

• Lead coordination of end-to-end export and import shipments, ensuring timely execution and compliance with customs and regulatory requirements
• Liaise with shipping lines, clearing agents, and transporters to optimize cargo movement and minimize delays
• Monitor shipment performance and proactively resolve operational disruptions, including delays and documentation discrepancies
• Oversee preparation and accuracy of shipment documentation and maintain records in Track-It system
• Coordinate inland transportation from container pick-up to final delivery
• Ensure consistent client communication through timely cargo updates and reporting
• Support shipment planning and execution aligned with customer timelines and operational capacity
• Work with regulatory platforms including KENTRADE, KWATOS, KEPHIS, and AFA to ensure compliance
• Provide guidance and support to junior staff while collaborating across teams to ensure smooth operations

Import & Export Coordinator - Ocean Network Express

(2023-02 - 2024-06)

• Managed export documentation including Bills of Lading, shipping instructions, and manifest submissions in compliance with international trade regulations
• Coordinated bookings, vessel schedules, and cargo movement to ensure optimal space utilization and timely departures
• Handled reefer cargo shipments, ensuring proper monitoring and compliance with temperature control requirements
• Acted as key contact for customers, resolving shipment and documentation issues promptly
• Collaborated with internal and external stakeholders to ensure smooth execution of export processes
• Supported billing processes including demurrage and local charges

Customer Experience Representative - Africa Sokoni Limited

(2021-08 - 2022-12)

• Handled customer inquiries through Fresh chat and Chatwoot CRM
• Ensuring timely and accurate responses
• Conducted data processing using Google Sheets, providing insights to improve customer experience
• Identified customer needs, provided product recommendations, and resolved complaints effectively

Procurement Internship - National Social Security Fund

(2020-10 - 2021-06)

• Receiving and inspecting goods; maintaining safe custody and stock records
• Processing supplier invoices and generating Goods Receiving Notes (GRN)
• Issuing and rationing stores to various departments; updating bin cards and ledgers

Bachelor of Commerce - Procurement Option - Mount Kenya University (2016 - 2019)

Kenya Certificate of Secondary Education - Mount Kinangop Secondary School (2012 - 2015)