Cynthia Ogada

A detail-oriented and results-driven Health Systems Management professional with hands-on experience in healthcare administration, health information systems management, hospital operations, quality assurance, human resource support, and healthcare service delivery across public and private healthcare institutions. Demonstrates a strong reputation for coordinating administrative operations, maintaining accurate health information systems, supporting workforce management, and improving patient-centered service delivery while ensuring compliance with healthcare policies, quality standards, and regulatory requirements. Recognized for leveraging strong analytical, organizational, and problem-solving skills to optimize healthcare workflows, strengthen operational efficiency, support evidence-based decision-making through data analysis, and contribute to continuous quality improvement, risk management, and the effective delivery of integrated healthcare services.

Assistant Administrator at Oasis Doctor's Plaza (2025-12 – 2026-06)

• Coordinated daily hospital operations by organizing activities across outpatient, inpatient, laboratory, pharmacy, radiology, and specialist clinics, ensuring efficient patient flow and service delivery.
• Improved patient experience by monitoring waiting times, resolving client concerns, and implementing customer service standards, increasing patient satisfaction.
• Supervised administrative and support staff by coordinating schedules, monitoring attendance, and assigning daily responsibilities, improving departmental efficiency.
• Managed SHA/NHIF, private insurance, and corporate client follow-ups through timely claims coordination, strengthening revenue collection processes.
• Supported quality assurance initiatives by implementing hospital policies and monitoring regulatory compliance, promoting adherence to healthcare standards.
• Coordinated procurement and inventory activities by tracking medical and non-medical supplies, minimizing stock-outs and operational disruptions.
• Prepared operational reports by analyzing patient volumes, revenue performance, and staff productivity data, supporting informed management decisions.
• Facilitated communication between management, clinical teams, and support departments through regular coordination, improving operational efficiency and patient care.
• Assisted budgeting and resource utilization by monitoring operational costs and supporting cost-control activities, enhancing financial efficiency.
• Supported hospital marketing and community outreach initiatives by participating in engagement activities, increasing service visibility and patient uptake.

Health Management Intern at Kakamega County General Teaching and Referral Hospital (2024-01 – 2025-12)

• Coordinated departmental workflows by supporting administrative processes and monitoring compliance with operational procedures, improving organizational efficiency.
• Supported human resource functions by coordinating recruitment, onboarding, and performance monitoring activities, contributing to effective workforce management.
• Maintained health information systems by accurately managing patient and facility records, ensuring data integrity and confidentiality.
• Conducted risk assessments by supporting facility audits and identifying operational risks, strengthening institutional safety and preparedness.
• Evaluated healthcare service delivery by conducting patient satisfaction surveys and analyzing feedback, supporting continuous quality improvement.
• Managed front-desk operations by processing billing transactions and assisting clients with administrative services, enhancing customer experience.
• Collaborated with multidisciplinary teams by preparing reports and presentations for organizational projects, strengthening communication and stakeholder engagement.

Bachelor of Science in Health Systems Management – Meru University of Science and Technology (2024)

Kenya Certificate of Secondary Education – Bunyore Girls High School (2019)