Cyprian Pius

Take and Serve Orders: Greet customers, take food and drink orders accurately, and serve them promptly.

Handle Payments: Process customer payments using cash, credit/debit cards, or mobile methods; issue receipts and return change as needed.

Provide Excellent Customer Service: Ensure guests have a positive dining experience by being attentive, polite, and responsive to their needs.

Waiter/Cashier at TOUCHDOWN SPORTS BAR AND RESTAURANT (2020-02 – 2021-01)

• Take and Serve Orders: Greet customers, take food and drink orders accurately, and serve them promptly.
• Handle Payments: Process customer payments using cash, credit/debit cards, or mobile methods; issue receipts and return change as needed.
• Provide Excellent Customer Service: Ensure guests have a positive dining experience by being attentive, polite, and responsive to their needs.
• Maintain Cleanliness and Organization: Keep tables, counters, and workstations clean and presentable; assist in resetting tables for new guests.
• Coordinate with Kitchen and Bar Staff: Communicate customer orders clearly to kitchen and bar staff and ensure timely delivery of food and drinks.

Team Member at KFC KENYA (2016-09 – 2017-10)

• Respond to Customer Inquiries: Answer questions via phone, email, or in person.
• Resolve Complaints: Address customer complaints efficiently and professionally, aiming for positive resolution.
• Process Order Returns: Handled customer orders, exchanges, and returns according to company policy.
• Maintain Customer Record: Update and maintain accurate customer information in database or CRM system
• Follow Up with Customers: Ensure satisfaction after resolving and completing transactions.
• Collaborate with Other Departments: Work with sales, technical support, or shipping teams to resolve complex issues.
• Document Interactions: Record customer interactions and outcomes for tracking and quality control.
• Handle Payments and Billing Issues: Assist with invoicing, payment processing, or billing discrepancies.
• Stay Informed on Products and Policies: Keep up to date on company offerings, changes in policy, or new procedures.

Service coordinator at CRYSTAL SPARKS (2015-11 – 2016-08)

• Schedule Services and Appointments: Coordinate and schedule service calls, client visits, or maintenance work.
• Liaise Between Clients and Staff: Act as the main point of contact between clients and service providers or technicians.
• Monitor Service Delivery: Ensure that services are delivered on time and meet quality standards.
• Maintain Client Records: Update and manage accurate records of client information, service history, and communications.
• Handle Customer Inquiries and Complaints: Address questions, concerns, or complaints and ensure proper resolution.
• Assign and Dispatch Staff: Allocate tasks or appointments to appropriate personnel based on skills, availability, and location.
• Prepare Reports and Documentation: Generate service reports, performance metrics, and documentation for internal and client use.
• Ensure Compliance with Policies: Make sure services are delivered in accordance with company policies, contracts, and relevant regulations.
• Coordinate with Other Departments: Work with logistics, billing, HR, or technical teams to ensure seamless service operations.
• Support Continuous Improvement: Identify areas for process improvement and contribute to service quality enhancement initiatives.

Degree in communication (incomplete) – St. Paul’s University (2018-01 – 2019-10)

K.C.S.E – Kangemi High School (2011-01 – 2014-11)