Daisy Nkirote

I am a highly organized and detail-oriented person, with experience in office administration, customer service, records management, and administrative support. Having skills in office operations, managing documentation, handling customer inquiries, and maintaining accurate records. I am quick to learn, bookkeeping and record management, proficient in Microsoft Office applications, and committed to delivering efficient administrative and financial support.

I can work alone with zero supervision and a good team player also with excellent communication, multitasking, and problem-solving skills.

OFFICE ADMINISTRATOR - UMBA MICROFINANCE BANK - NAIROBI, KENYA

• Manage the front office and welcome clients professionally.
• Handle incoming calls, emails, and correspondence.
• Maintain customer records and organize confidential files.
• Schedule meetings, appointments, and staff activities.
• Prepare reports, letters, and other business documents.
• Order and manage office supplies and equipment.
• Ensure compliance with company policies and banking procedures.
• Maintain accurate records of office expenses and petty cash.
• Assist in customer service by directing clients to the appropriate departments.
• Maintain a clean, organized, and professional office environment.

CUSTOMER SERVICE REPRESENTATIVE - YETU DT SACCO SOCIETY LIMITED - MERU, KENYA

• Assisted in account opening process and educating on our products and services.
• Assisted customers by responding to inquiries and resolving issues.
• Processed customer requests accurately and efficiently.
• Updated customer records in company systems.
• Maintained professionalism while handling multiple customer requests.
• Worked closely with team members to improve customer satisfaction.
• Record keeping of customers documents and files.

DIPLOMA - BUSINESS MANAGEMENT - MOUNT KENYA UNIVERSITY (2024)