Damaris Macharia
Customer Orieneted
Talent
Limuru500 KES/hour0Member since September 23, 2022
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About
i can work under minimal supervision and i can also work under pressure
Experience
- Greeting the guest according to the time of the day, and if possible by Name.
- Maintaining the privacy of the guest by making sure that none of their details are disclosed.
- Anticipating guests needs, and acknowledging all the guests however busy and whatever time of the day.
- Processing accounts from the time of check in to the time of checkout, ensuring accurate posting of all incidentals.
- Maintaining cash float and making sure that accurate daily reports are received.
- Handling cash and assisting the guest with currency exchange.
- Ensuring that the guest checks out with a positive motive of the hotel.
- Giving a follow up call to the Positive checked out guests, reminding them to a positive feedback on the triple advisor.
- Assisting other departments when necessary.
- Using proper etiquette at all times when communicating with the guests.
Education
EDUCATION BACK GROUND.
2010-2011 PARAGON SCHOOL OF HOSPITALITY
Certificate in Food and Beverage
2006-2009 KAMANDURA GIRLS HIGH SCHOOL
Certificate of Kenyan national examinations
