Dancan Langat

As a thorough and meticulous Political Science and Public Administration graduate adept with knowledge of tackling administrative operations, Public finance, Political economy, leadership and governance. I'm capable of juggling numerous tasks assigned to me and my competence lie on public administration, public policy analysis, social policy analysis, Kenya foreign policy, leadership and governance and international relations. I'm eager to explore avenues that will challenge my abilities Additionally, I possess strong analytical and organizational skills that position me fit in any fast-paced organization.

To build my career in a position where I can get opportunities to prove my abilities by accepting challenges and climb the career ladder through continuous learning and commitment.

Customer Service Consultant (2025 – Present)

• Welcoming and assisting customers who visit the branch.
• Opening and maintaining customer accounts.
• Processing transactions such as deposits, withdrawals, and fund transfers.
• Responding to customer inquiries about banking products and services.
• Resolving customer complaints and escalating complex issues when necessary.
• Cross-selling and promoting bank products such as loans, savings accounts, insurance, and digital banking services.
• Educating customers on mobile banking, internet banking, and other self-service channels.
• Ensuring compliance with banking regulations and KYC (Know Your Customer) requirements.
• Maintaining accurate customer records and documentation.
• Supporting branch sales and customer retention initiatives.

Retailer Finance/MSME sales Representative at Kenya commercial bank (KCB) (2023-01 – 2025-10)

• Clientele relationship management
• Deliver set sales targets in asset and liability for KCB Bank.
• Provide excellent customer service.
• Participate in product campaigns to ensure product information is readily available to customers.
• Seek customer feedback on bank products.
• Provide regular sales reports of branch growth team

Program Officer at Le Chang Investment Limited (2022-08 – 2023-01)

• Assists Director in keeping up to date records,
• Generating reports detailing the status of current programs
• Works closely with the Volunteer Coordinator to coordinate volunteer schedules or trainings.

Internship at Bomet County Assembly (2019-10 – 2020-04)

• Responsible for the good corporate image of the county assembly
• Assist in coordinating information exchange with all stakeholders and the public to ensure citizen expectations are met
• Coordinating and receiving all visitors to assembly
• Providing administrative support to the County Assembly Service Board
• Receiving and attending to clients
• Assist in coordinating sports and public participations
• Maintaining polite and professional phone calls with clients
• Preparing accurate records and reports on the ward offices
• Assist in coordination and support services to the offices of County Assembly top Leadership

Public Administration and Policy (2026)

Bachelor of Arts in Political Science and Public Administration – Moi University (2016 – 2021)

Kenya Certificate of Secondary Education [KCSE] – Kimolwet Boys High school (2011 – 2015)

Kenya Certificate of Primary of Education – Inforlan Academy (2002 – 2010)