Daniel Mulwa

Dedicated and hardworking Front Office Receptionist with experience in hotel operations, guest service, reservations, and housekeeping support. Skilled in welcoming guests, handling check-ins and check-outs, managing bookings, and maintaining professional customer service standards. Able to work well under pressure, communicate effectively with guests and colleagues, and ensure smooth daily hotel operations. Passionate about hospitality and committed to creating a positive guest experience.

Front Office Receptionist at Dalton Grand Hotel (2025-01 – Present)

• Welcome guests warmly and assist them during check-in and check-out.
• Handle room reservations, guest inquiries, and phone calls professionally.
• Use PMS systems to manage bookings, payments, and guest records.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Receive and process guest payments accurately.
• Assist in resolving guest concerns and complaints in a professional manner.
• Maintain cleanliness and organization at the reception area.

Housekeeping Attendant at Dalton Grand Hotel (2023-01 – 2024-12)

• Maintained cleanliness and presentation of guest rooms and public areas.
• Reported maintenance issues to ensure guest comfort and safety.
• Worked closely with team members to support smooth hotel operations.
• Prepared rooms according to hotel standards and guest expectations.

Diploma in Housekeeping Level 6 – Murang'a University of Technology (2021-01 – 2023-12)

KCSE Certificate – Masii Boys High School

KCPE Certificate – Ngiini Primary School