Daniel Mutemi
IT Technician and Office Administrator
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About
I have a strong background in network management and supporting information systems, along with acute diagnostic skills for identifying IT issues and a strong technical ability. My experience involves working with network monitoring tools, implementing security protocols, troubleshooting network problems and managing digital assets both face to face and remotely.
My diverse experience in technical support has allowed me to be versatile and flexible while working with a broad range of unique technologies in both the private and public sector. I enjoy exploring a wide array of ICT technologies and simplifying complex information to make it accessible to non-technical people. I am an effective learner and communicator who easily relates with a vast range of people from various backgrounds. I work well with multi cultural teams as well as individually.
Experience
Currently a Technician at the Network Operations Centre at ICT Authority
Worked as an IT Officer at Nuclear Power Energy Agency
Was an IT support technician at the Judiciary, Supreme Court ICT department
Digital intern at Oncue Digital (A digital marketing agency)
IT lab technician at Strathmore University
My experience entails maintenance and management of digital equipment and IT systems, with elevated standards of customer service support.
Education
Diploma and degree in Business Information Technology
