Daniel Mutinda (Mutinda)
IT support assistant and Help desk tech
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About
Self-driven IT student with hands-on experience in IT support and cashier duties. Strong in problem-solving, system maintenance, and customer service, with a focus on delivering efficient and reliable results.
Experience
IT support assistant and Help desk tech at East African Portland Company (2023-05 – 2023-12)
- Provided IT support and troubleshooting.
- Installed and configured systems and software.
- Assisted users via helpdesk support.
- Monitored network performance.
- Troubleshot connectivity issues.
- Supported POS systems operations.
- Managed IT inventory and equipment.
- Assisted in website/system updates.
- Documented technical issues and solutions.
- Delivered customer support services.
- Worked collaboratively with team members.
System Admin assistant and Database at New Kenya Creameries Company(KCC) (2024-01 – 2024-12)
POS management and IT Manager at Superb Sterling Company (2025-02 – 2026-01)
Education
Diploma in Information Technology – The Cooperative University of Kenya (2021 – 2023)
Kenya Certificate of Secondary Education – Mutonguni Boys High School (2017 – 2020)
Kenya Certificate of Primary Education – Stellamaris Academy (2012 – 2016)
