Daniel Mboya

I am a dedicated, honest and hard working individual. I have worked in Insurance for the past 3+ years where I gained skills in Underwriting, Intimation and Customer Service . I also have 2+ years of experience in Creative Writing, Copywriting and 4years as a Java/Kotlin Android App Developer. I am conversant with AGILE & SCRUM. I also taught myself how to edit videos during the Covid 19 period.

OCT - 2020

FEB - 2024 

DIRECTLINE ASSURANCE Ltd. Legal & Claims Department

As the appointed team lead within my department, I spearheaded a transformative initiative aimed at modernizing our workflow & serving internal customers qualitatively & quantitatively. Recognizing the inefficiencies inherent in traditional paper-based systems, I orchestrated the seamless transition towards a paperless environment for handling claims and legal documents & improving operational efficiency.

SEP - 2017

DEC - 2017

MINISTRY OF DEVOLUTION AND SPECIAL PROGRAMS

Attachee –Customer Service

• Streamlined front desk operations: Increased efficiency in managing visitor flow, appointment bookings, and scheduling, resulting in improved wait times and overall visitor experience.
• Ensured data accuracy and record integrity: Maintained meticulous records through proficient administrative duties, minimizing errors and improving data reliability for informed decision-making.
• Enhanced departmental productivity: Acted as a key support for departmental staff by troubleshooting operational issues efficiently, minimizing disruptions and maximizing productivity.

DEC - 2015

KENYA NATIONAL BUREAU OF STATISTICS.

Attachee – IT Department

• Boosted departmental IT uptime: Promptly troubleshot internet connections and printer errors, minimizing downtime and ensuring smooth workflow.
• Optimized computer performance: Ensured optimal computer performance by installing and updating software and hardware components, such as RAM and antivirus.
• Elevated meeting presentations: Seamlessly connected projectors and teleprompters during departmental meetings, enhancing presentation effectiveness and audience engagement.

JAN 2016 - 

DEC 2018

JOMO KENYATTA UNIVERSITY

Bachelor’s Degree, Business and Information Technology.

Business Administration | Project Management | Data Privacy | People Management | Coding | Networking Product Development and Documentation