Daniel Ochieng

A business management professional who can perform Customer Service, clerical, financial and accounting tasks such as preparing budgets and financial reports, offering advice on accounting procedures, managing accounting records, handling payments, and preparing payroll documents & Data Entry.

I am very customer centric and thorough in communication and feedback management.

14th April 2022 – 28th June 2022: General Clerk |Ministry of Education| Nairobi

Responsibilities

• Answer and transfer telephone calls or take messages.
• Sort and deliver incoming mail and send outgoing mail.
• Schedule appointments and receive customers or visitors.
• Provide general information to staff, clients, or the public.
• Type, format, or edit routine memos or other reports.
• Assisted the sub county director of education when need be

5th Jan 2021 - 4th April 2021: Industrial Attaché- UFAL Department |Unclaimed Financial Assets Authority | Nairobi 

Responsibilities

• Filing new claims and documents
• Arranging claim files at the authority registry
•  Assisting in retrieving any claim document when required.
• Handling client enquiries on calls and emails. 
• Drafting communication to claimants.
• Updating of claim documents in claims records.
• Exceeding customer service satisfaction by understanding and anticipating client’s expectations.
• Assisting in verification of claim documents and assist in checking completeness of claim documents.
• Assist in making follow ups of potential claimants

Achievements 

• Provided a high level of customer service and client relations which boosted claim processing in the authority. 
• Provided exemplary customer service to new and existing clients which helped build lasting relationships with the authority.
• March 2021- Completed training on Enterprise Risk Management. (Kenya School of Monetary Studies)
• April 2021- Completed training on Nairobi Stock Securities Exchange.
• April 2021-Completed training on Knowledge Management (Kenya School of Monetary studies).

9th Sept. 2019- 19th Dec. 2019: Attachment | Easy Asca Credit Limited | Nairobi

Responsibilities

• Interacted with the following departments: Administration and Finance, Office Operations, Business Development and Marketing, Reception and Customer Service and Credit department.
• Educated clients about a variety of Easy Asca saving and loan tariffs.
• Assisted in updating savings of members in their passbooks and in the website backend portal. 
• Assisted in making calls to members reminding them to save and to pay up their loans if they have any.
• Assisted all round in all the organizations’ departments

2018-2021: Diploma in Business Management.

UNIVERSITY OF NAIROBI (Credit)

The course combines business analytics, strategic management, marketing, human resource, economics, finance and accounting. The course has helped me to gain tools, skills and frameworks to successfully implement strategy within the organization.