Daniel Owino

Dedicated and skilled pharmaceutical professional with a Diploma in Pharmacy, complemented by certificates in Ultimate Customer Experience and Pharmaceutical Technologist. Experienced in delivering exceptional customer service and ensuring optimal patient care through comprehensive knowledge of pharmaceutical products and regulations. Proven ability to effectively dispense medications, provide counseling to patients, and manage pharmacy operations.

With 15 years of experience, committed to continuous learning and staying updated on industry trends to deliver the highest standard of service in the healthcare sector.

Pharmacy Lead at Pharma and Allied Logistics limited (2024-12 – Present)

• Oversaw daily pharmacy operations, including dispensing medications and managing inventory levels.
• Developed procurement plans and strategies to ensure timely availability of pharmaceutical supplies and equipment.
• Conducted market research and supplier evaluations to identify reliable vendors and negotiate favorable terms and pricing.
• Monitored inventory levels, expiration dates, and stock rotation to minimize wastage and ensure adequate supply of essential medications.

Head of Medical Service Provider Relation at Livia Health (2022-10 – 2024-06)

• Responsible for building and maintaining strong, long-term relationships with healthcare providers to ensure collaboration and smooth operations.
• Acts as a liaison between healthcare providers and Livia Health, facilitating effective communication and resolution of issues.
• Oversees the collection, verification, and submission of necessary documentation for claims processing, and addresses complex benefit queries.
• Engages in strategic planning and implementation, including initiatives like Pharmacy Benefits Management to reduce costs and improve medication adherence for patients.
• Provides exceptional customer service by promptly addressing provider concerns and assisting help desk staff with complex queries.
• Promote the Livia medical service provider network to attract and retain top-tier providers.
• Create a distinct value proposition for medical service providers, emphasizing the benefits and competitive advantages of partnering with Livia Health.
• Identify and utilize opportunities to enhance the value proposition, such as innovative technology solutions, streamlined processes, and access to a large and diverse client base.
• Perform regular audits and quality checks to ensure medical service providers meet and maintain high-quality care standards.
• Work with internal teams to drive continuous improvement initiatives, share best practices, and promote knowledge exchange.
• Formulate and execute a strategic plan to engage and collaborate with medical service providers, emphasizing quality, capacity, and alignment with Livia Health's goals.

Senior Strategic Purchasing Executive at Jubilee health insurance limited (2020-10 – 2022-10)

• Ensured that the majority of our healthcare providers operated under a fixed-cost model for outpatient services, with a focus on those with cost-effective care delivery.
• Implemented strategies to optimize drug delivery and enhance the utilization of generic medications.
• Participated in the collection of provider charges to facilitate negotiations for service prices.
• Analyzed providers' claims costs and data to inform decision-making in controlling scheme expenses.
• Negotiated and standardized fees for specialist services.
• Ensured the full adoption and utilization of developed pricing models such as CDMP, maternity, and surgical packages.
• Developed procurement strategies aligned with Jubilee Health Insurance's business objectives, considering company needs, market dynamics, and industry trends.
• Oversaw contract negotiations, ensured accuracy and compliance with legal requirements, and monitored contract performance.
• Continuously improved procurement processes through the implementation of new technologies, workflow streamlining, and optimization of supplier relationships.
• Ensured compliance with relevant laws, regulations, and company policies, maintaining ethical standards in all procurement activities.

Provider Partnership Executive at Jubilee health insurance limited (2019-04 – 2020-10)

• Identified and recruited healthcare providers to expand and diversify the network available to insured members.
• Negotiated contracts with healthcare providers to establish rates, terms, and conditions for medical services provision, ensuring alignment with company objectives.
• Monitored and evaluated the quality of care provided by network providers, implementing improvement initiatives and ensuring compliance with standards.
• Collaborated with internal teams to resolve provider-related issues, including claims processing errors and payment disputes.
• Executed the relationship management plan to ensure providers' satisfaction with the company.
• Conducted analysis of provider charges and invoices to pinpoint areas for intervention.

Medical Billing Assessor at Jubilee insurance company of Kenya limited (2017-05 – 2019-04)

• Reviewed medical bills submitted by healthcare providers to ensure accuracy, completeness, and adherence to company policies and procedures.
• Verified the accuracy of medical codes used for procedures, diagnoses, and treatments in accordance with industry standards.
• Adjudicated medical claims by assessing validity, determining coverage eligibility, and calculating payment amounts based on policy terms.
• Reviewed medical records and documentation to confirm the necessity and appropriateness of billed services.
• Investigated and resolved discrepancies or issues in medical billing, including potential instances of fraud or abuse.
• Communicated with healthcare providers to obtain additional information, clarify billing issues, and resolve payment disputes.

Data Entry Clerk (Data Assessor) at Jubilee insurance company of Kenya limited (2017-02 – 2017-05)

• Accurately entered and updated data into the company's databases and systems, ensuring completeness and correctness.
• Verified the accuracy and integrity of data entered into the system through cross-referencing and validation procedures.
• Conducted quality checks on entered data, identifying and correcting errors or inconsistencies to ensure data integrity.
• Organized and maintained records, files, and documentation related to data entry and assessment activities.
• Analyzed and interpreted data to identify trends, patterns, and anomalies, providing insights for decision-making.
• Generated reports and summaries based on assessed data, highlighting key findings and performance metrics for management review.
• Reconciled invoices with corresponding records and transactions to ensure accuracy and resolve discrepancies.

Pharmaceutical Superintendent at Densancare and pharmaceuticals (2016-05 – 2017-02)

• Implemented and maintained quality control measures to ensure the safety, efficacy, and purity of pharmaceutical products manufactured or distributed by the company.
• Oversaw inventory management processes, including procurement, storage, and distribution of pharmaceutical products, to ensure adequate stock levels and minimize wastage.

Professional Medical Representative at Universal corporation limited (2015-04 – 2016-05)

• Promoted pharmaceutical or medical products to healthcare professionals, including doctors, pharmacists, and hospital staff, through effective communication and product presentations.
• Developed and maintained relationships with key healthcare professionals to enhance product awareness, address their needs, and foster long-term partnerships.

Pharmaceutical Technologist at Komarock modern patients care centre (2013-11 – 2015-03)

• Oversaw daily pharmacy operations, including dispensing medications and managing inventory levels.
• Developed procurement plans and strategies to ensure timely availability of pharmaceutical supplies and equipment.
• Conducted market research and supplier evaluations to identify reliable vendors and negotiate favorable terms and pricing.
• Monitored inventory levels, expiration dates, and stock rotation to minimize wastage and ensure adequate supply of essential medications.

Pharmacy and Procurement Manager at Humming health (Daycare surgery) Muthaiga (2012-09 – 2013-09)

• Developed and implemented procurement strategies to ensure timely acquisition of pharmaceutical supplies and equipment.
• Conducted market research and vendor evaluations to identify reliable suppliers and negotiate favorable terms and pricing.
• Managed inventory levels, monitored expiration dates, and implemented stock rotation strategies to minimize wastage and maintain adequate medication supply.

Pharmaceutical Technologist (Locum Contract) at JKUAT Hospital (2011-09 – 2012-12)

• Patient counseling, inventory management, compounding, and counseling of patients, including orphaned and vulnerable children, constituted integral aspects of my responsibilities.

Pharmaceutical Technologist at Bujagali pharmacy (2010-12 – 2011-09)

• Dispensed prescribed medications accurately and efficiently to patients, ensuring correct dosage and labeling.
• Compounded medications as per prescriptions or as required, following standard procedures and guidelines.
• Managed inventory levels of pharmaceutical products, monitored stock, and ensured adequate supply to meet patient needs.
• Provided counseling to patients on the proper use of medications, potential side effects, and precautions to be taken.

Pharmaceutical Technologist Attaché at Kenya society for the blind (2009-01 – 2009-02)

• Packaging and quality Control, Sampling and Analysis.

Pharmaceutical Technologist Attaché at Acacia Medical Centre (clinic outpatients) (2008-12 – 2009-01)

• General dispensing, compounding, distributing drugs to user points, and providing patient counseling

Pharmaceutical Technologist Attaché at Kenya National Hospital (2008-09 – 2008-12)

• Supported pharmacists in various tasks such as medication dispensing, compounding, and inventory management.
• Participated in patient care activities by assisting in medication administration and providing counseling on medication use.

Diploma in Pharmacy – Kenya Medical Training College (2006 – 2009)

Certificate in Computer packages – ACK St. Philips church (2003 – 2003)

Kenya Certificate of Secondary Education (KCSE), O levels in General Education – St. Mary's school Yala (1999 – 2002)

Kenya Certificate of Primary Education (KCPE) in General Education – Sega township Primary school (1991 – 1998)