Pharmacy Lead at Pharma and Allied Logistics limited (2024-12 – Present)
- Oversaw daily pharmacy operations, including dispensing medications and managing inventory levels.
- Developed procurement plans and strategies to ensure timely availability of pharmaceutical supplies and equipment.
- Conducted market research and supplier evaluations to identify reliable vendors and negotiate favorable terms and pricing.
- Monitored inventory levels, expiration dates, and stock rotation to minimize wastage and ensure adequate supply of essential medications.
Head of Medical Service Provider Relation at Livia Health (2022-10 – 2024-06)
- Responsible for building and maintaining strong, long-term relationships with healthcare providers to ensure collaboration and smooth operations.
- Acts as a liaison between healthcare providers and Livia Health, facilitating effective communication and resolution of issues.
- Oversees the collection, verification, and submission of necessary documentation for claims processing, and addresses complex benefit queries.
- Engages in strategic planning and implementation, including initiatives like Pharmacy Benefits Management to reduce costs and improve medication adherence for patients.
- Provides exceptional customer service by promptly addressing provider concerns and assisting help desk staff with complex queries.
- Promote the Livia medical service provider network to attract and retain top-tier providers.
- Create a distinct value proposition for medical service providers, emphasizing the benefits and competitive advantages of partnering with Livia Health.
- Identify and utilize opportunities to enhance the value proposition, such as innovative technology solutions, streamlined processes, and access to a large and diverse client base.
- Perform regular audits and quality checks to ensure medical service providers meet and maintain high-quality care standards.
- Work with internal teams to drive continuous improvement initiatives, share best practices, and promote knowledge exchange.
- Formulate and execute a strategic plan to engage and collaborate with medical service providers, emphasizing quality, capacity, and alignment with Livia Health's goals.
Senior Strategic Purchasing Executive at Jubilee health insurance limited (2020-10 – 2022-10)
- Ensured that the majority of our healthcare providers operated under a fixed-cost model for outpatient services, with a focus on those with cost-effective care delivery.
- Implemented strategies to optimize drug delivery and enhance the utilization of generic medications.
- Participated in the collection of provider charges to facilitate negotiations for service prices.
- Analyzed providers' claims costs and data to inform decision-making in controlling scheme expenses.
- Negotiated and standardized fees for specialist services.
- Ensured the full adoption and utilization of developed pricing models such as CDMP, maternity, and surgical packages.
- Developed procurement strategies aligned with Jubilee Health Insurance's business objectives, considering company needs, market dynamics, and industry trends.
- Oversaw contract negotiations, ensured accuracy and compliance with legal requirements, and monitored contract performance.
- Continuously improved procurement processes through the implementation of new technologies, workflow streamlining, and optimization of supplier relationships.
- Ensured compliance with relevant laws, regulations, and company policies, maintaining ethical standards in all procurement activities.
Provider Partnership Executive at Jubilee health insurance limited (2019-04 – 2020-10)
- Identified and recruited healthcare providers to expand and diversify the network available to insured members.
- Negotiated contracts with healthcare providers to establish rates, terms, and conditions for medical services provision, ensuring alignment with company objectives.
- Monitored and evaluated the quality of care provided by network providers, implementing improvement initiatives and ensuring compliance with standards.
- Collaborated with internal teams to resolve provider-related issues, including claims processing errors and payment disputes.
- Executed the relationship management plan to ensure providers' satisfaction with the company.
- Conducted analysis of provider charges and invoices to pinpoint areas for intervention.
Medical Billing Assessor at Jubilee insurance company of Kenya limited (2017-05 – 2019-04)
- Reviewed medical bills submitted by healthcare providers to ensure accuracy, completeness, and adherence to company policies and procedures.
- Verified the accuracy of medical codes used for procedures, diagnoses, and treatments in accordance with industry standards.
- Adjudicated medical claims by assessing validity, determining coverage eligibility, and calculating payment amounts based on policy terms.
- Reviewed medical records and documentation to confirm the necessity and appropriateness of billed services.
- Investigated and resolved discrepancies or issues in medical billing, including potential instances of fraud or abuse.
- Communicated with healthcare providers to obtain additional information, clarify billing issues, and resolve payment disputes.
Data Entry Clerk (Data Assessor) at Jubilee insurance company of Kenya limited (2017-02 – 2017-05)
- Accurately entered and updated data into the company's databases and systems, ensuring completeness and correctness.
- Verified the accuracy and integrity of data entered into the system through cross-referencing and validation procedures.
- Conducted quality checks on entered data, identifying and correcting errors or inconsistencies to ensure data integrity.
- Organized and maintained records, files, and documentation related to data entry and assessment activities.
- Analyzed and interpreted data to identify trends, patterns, and anomalies, providing insights for decision-making.
- Generated reports and summaries based on assessed data, highlighting key findings and performance metrics for management review.
- Reconciled invoices with corresponding records and transactions to ensure accuracy and resolve discrepancies.
Pharmaceutical Superintendent at Densancare and pharmaceuticals (2016-05 – 2017-02)
- Implemented and maintained quality control measures to ensure the safety, efficacy, and purity of pharmaceutical products manufactured or distributed by the company.
- Oversaw inventory management processes, including procurement, storage, and distribution of pharmaceutical products, to ensure adequate stock levels and minimize wastage.
Professional Medical Representative at Universal corporation limited (2015-04 – 2016-05)
- Promoted pharmaceutical or medical products to healthcare professionals, including doctors, pharmacists, and hospital staff, through effective communication and product presentations.
- Developed and maintained relationships with key healthcare professionals to enhance product awareness, address their needs, and foster long-term partnerships.
Pharmaceutical Technologist at Komarock modern patients care centre (2013-11 – 2015-03)
- Oversaw daily pharmacy operations, including dispensing medications and managing inventory levels.
- Developed procurement plans and strategies to ensure timely availability of pharmaceutical supplies and equipment.
- Conducted market research and supplier evaluations to identify reliable vendors and negotiate favorable terms and pricing.
- Monitored inventory levels, expiration dates, and stock rotation to minimize wastage and ensure adequate supply of essential medications.
Pharmacy and Procurement Manager at Humming health (Daycare surgery) Muthaiga (2012-09 – 2013-09)
- Developed and implemented procurement strategies to ensure timely acquisition of pharmaceutical supplies and equipment.
- Conducted market research and vendor evaluations to identify reliable suppliers and negotiate favorable terms and pricing.
- Managed inventory levels, monitored expiration dates, and implemented stock rotation strategies to minimize wastage and maintain adequate medication supply.
Pharmaceutical Technologist (Locum Contract) at JKUAT Hospital (2011-09 – 2012-12)
- Patient counseling, inventory management, compounding, and counseling of patients, including orphaned and vulnerable children, constituted integral aspects of my responsibilities.
Pharmaceutical Technologist at Bujagali pharmacy (2010-12 – 2011-09)
- Dispensed prescribed medications accurately and efficiently to patients, ensuring correct dosage and labeling.
- Compounded medications as per prescriptions or as required, following standard procedures and guidelines.
- Managed inventory levels of pharmaceutical products, monitored stock, and ensured adequate supply to meet patient needs.
- Provided counseling to patients on the proper use of medications, potential side effects, and precautions to be taken.
Pharmaceutical Technologist Attaché at Kenya society for the blind (2009-01 – 2009-02)
- Packaging and quality Control, Sampling and Analysis.
Pharmaceutical Technologist Attaché at Acacia Medical Centre (clinic outpatients) (2008-12 – 2009-01)
- General dispensing, compounding, distributing drugs to user points, and providing patient counseling
Pharmaceutical Technologist Attaché at Kenya National Hospital (2008-09 – 2008-12)
- Supported pharmacists in various tasks such as medication dispensing, compounding, and inventory management.
- Participated in patient care activities by assisting in medication administration and providing counseling on medication use.
