Daniel Wanjiru

Strategic and result-driven Business Analyst with 5 plus years of broad-based experience in business operations, account management, client relations and new business development. Recognized as a visionary and creative thinker with strong analytical skills adept at conceptualizing solutions. I excel at requirements gathering, process analysis,and Agile project management.

I have a proven track record of successfully delivering projects in a variety of industries, including finance, healthcare, school management system, full ERP and mobile phone service center system. My excellent communication skills and ability to collaborate with stakeholders and cross-functional teams have contributed to my success in delivering complex projects on time and within budget. I have held other roles including, quality analysis, technical support and system administration.

ABNO Softwares International

IT Business Analyst

January 2022 - Present Nairobi, Kenya

• Collaborated with stakeholders to gather and document business requirements for various IT projects, including software development and system integration.
• Conducted business process analysis to identify areas for improvement and recommended solutions to optimize efficiency and productivity.
• Developed user stories, use cases, and functional requirements documentation to support software development life cycle (SDLC)processes.
• Facilitated Agile project management methodologies and Scrum meetings to ensure timely delivery of projects.
• Coordinated with cross-functional teams including developers, QA testers, and project managers to ensure project goals and timelines were met.
• Conducted feasibility studies and cost-benefit analyses to determine project viability.
• Created business requirement documents (BRD)and functional requirement documents (FRD) to ensure that the project team was aligned with business requirements.
• Coordinated with developers and QA teamsto ensure the development of a qualityproduct.
• Participated in user acceptance testing (UAT) to ensure that the product met business requirements.

Quality Assurance Specialist

July 2018 – December 2021

Nairobi, Kenya

• Worked closely with software development team to ensure that all software products met company quality standards.
• Collaborated with development team to ensure that all software defects were identified, tracked, and resolved in a timely manner.
• Utilized test management tools, such as JIRA, to manage test cases and defects.
• Developed and maintained test documentation, including test plans and test cases.
• Developed and executed load and performance tests to ensure software scalability and performance.
• Conducted usability testing to ensure software products met user needs and requirements.

Implementation Engineer

June 2018 - July 2018

Nairobi Kenya

• Developed and executed project plans for software implementation, including timelines and resource allocation.
• Provided training and support to clients on software applications, both onsite and remotely.
• Communicated project status and issues to stakeholders, including clients and management.
• Conducted data analysis and mapping to ensure successful data migration from existing systems to new software applications.
• Worked with project management tools, such as JIRA, basecamp, CRM, to manage project timelines and resources.

Advan Mobile Ltd

Technical Support Technician January 2018 - April 2018

Nairobi - Kenya

• Installed, configured, and repaired mobile devices, including smartphones and tablets.
• Diagnosed and resolved hardware and software issues, including issues with battery life, charging, connectivity, and performance.
• Conducted data transfers, backups, and restores for mobile devices.
• Documented and tracked all support requests and resolutions using a ticketing system.
• Worked with cross-functional teams to troubleshoot and resolve technical issues.
• Conducted end-to-end testing of mobile devices to ensure that they met quality standards.

Techno brain

ITIL, IT · (November 2021 - November2021)

Alison

Certificate in NetworkServer Security - Protecting the Server and Client Computers, Information Technology · (2020 - 2020)

Jomo Kenyatta University of Agriculture and Technology 

Bachelor's degree, Information technology and Business Administration · (2014 - 2017)