Daphine Mukwatse

Dedicated counseling psychologist with extensive experience in psychotherapy, crisis intervention, client engagement, and mental health assessment. Skilled in providing individual and group therapy, facilitating workshops, handling client intake processes, and leading community outreach programs focused on psychosocial support. Adept at supervising trainee counselors, maintaining confidential case records, and collaborating with multidisciplinary teams to enhance client care.

Proficient in trauma counseling, conflict resolution, and behavioral therapy, ensuring evidence-based interventions that improve mental health outcomes. Experienced in conducting virtual counseling sessions and managing inbound inquiries, demonstrating adaptability in delivering remote client support. Comfortable working with CRM systems, coordinating scheduling, and ensuring accurate data entry and documentation.

Seeking opportunities to apply expertise in a role that integrates both in-person and remote engagement services, with a flexible schedule and availability during East Coast Hours.

Counseling Psychologist - Amani Counseling and Training Institute

(2021-03)

• Provided individual and group therapy sessions, addressing emotional, psychological and behavioral challenges to support client well-being, while handling client intake processes and improving overall client engagement.
• Conducted comprehensive intake assessments, evaluating client history, mental health concerns, and therapeutic needs to develop personalised treatment plans, ensuring accurate data entry and relationship building.
• Facilitated workshops and psychoeducational training sessions on mental health awareness, coping strategies, and emotional resilience for diverse client groups, while managing scheduling coordination and lead follow-up.
• Supervised and mentored trainee counselors, ensuring adherence to ethical guidelines and best practices in psychological counseling and intervention, while supporting their ability to manage inbound inquiries.
• Maintained detailed and confidential client records, documenting therapeutic progress, case notes, and intervention strategies in compliance with professional standards, ensuring data accuracy.
• Engaged in community outreach programs, providing psychosocial support and mental health education to underserved populations, fostering trust-building through meaningful client communication.
• Collaborated with multidisciplinary teams, including social workers and medical professionals, to coordinate holistic client care, leveraging consultative conversations to understand client needs.

Psychotherapist - Evexia Rehabilitation and Treatment Center

(2020-01 - 2021-01)

• Provided highly specialised psychotherapy services through individualised treatment plans, assisting clients in overcoming psychological challenges and substance dependency issues while ensuring effective client engagement and consultative conversations.
• Assisted in daily administrative responsibilities, ensuring the seamless coordination of therapy schedules, maintenance of client records, and general operational support, including data entry in the client management system.
• Co-facilitated mental health awareness workshops and participated in large-scale conferences, increasing public knowledge about available rehabilitative resources and counseling services, while managing inbound inquiries from potential clients.
• Developed, implemented and refined personalised treatment strategies based on each client's psychological needs, improving long-term recovery outcomes and ensuring follow-up communication.
• Maintained strict confidentiality in client interactions and documentation, ensuring ethical and regulatory compliance, reducing violations by 9%, and promoting relationship building.
• Supported high-pressure crisis intervention cases, providing immediate psychological first aid and responding to urgent client intake situations.
• Worked closely with interdisciplinary rehabilitation teams, monitoring clients' progress over time and making informed adjustments to their individualised therapy plans, ensuring accurate data entry.

Peer Counselor & Psychotherapist - Catholic University

(2018-01 - 2020-09)

• Provided comprehensive peer counseling services and private psychotherapy sessions, assisting students in managing emotional distress, academic challenges, and interpersonal conflicts, while handling client intake and initial consultative conversations.
• Organised large-scale outreach programs promoting conflict resolution, social cohesion, and structured interventions, increasing participation by 7% and ensuring smooth scheduling coordination.
• Conducted virtual counseling sessions during the COVID-19 pandemic, ensuring continued mental health support for students and responding promptly to inbound inquiries.
• Led interactive group therapy sessions and facilitated specialised workshops, equipping participants with coping skills and resilience strategies, while managing session scheduling.
• Assisted in on-campus and off-campus crisis response efforts, providing immediate psychological support to students experiencing distress or emergencies, ensuring proper data entry and documentation.

Call Center Supervisor - Azam Media Uganda

(2014-10 - 2015-08)

• Supervised and managed a large team of over twenty call centre representatives, ensuring compliance with company policies, performance expectations, and customer service protocols, while overseeing call handling and lead response.
• Led the recruitment, training, and professional development of new agents, refining onboarding processes to improve service quality and client engagement.
• Monitored and analysed team performance via call tracking and quality assurance, implementing improvements that cut call handling time by 11%, enhancing overall client communication.
• Assisted in optimising call centre scripts, troubleshooting guidelines, and issue resolution protocols, focusing on relationship building and problem-solving approaches.
• Developed, compiled, and presented data-driven reports on customer service interactions, ensuring data accuracy and sharing actionable insights with management.

Customer Care Representative - Azam Media Uganda

(2013-04 - 2014-09)

Project Manager - Rhino Investments Limited

(2010-08 - 2013-03)

Master of Arts - Counseling Psychology - Catholic University of Eastern Africa (2024)

Bachelor of Arts - Philosophy and Psychology - Makerere University (2015)

Uganda Advanced Certificate of Education - St. Mary's College (2009)