Daphine Okindo

A motivated ICT support technician seeking a new position in a dynamic, growth-oriented company committed to providing exceptional customer service and fostering a positive work environment. With experience handling networking issues, implementing new software, installing new hardware, and addressing user concerns, I bring a keen eye for detail and a commitment to technological advancement to each job.

ICT Service Support at Kenya Revenue Authority, ICT Department (2023-12 – 2024-11)

Presidential Digitalent Program (PDTP) – ICT Authority

• Took help ticket jobs assigned by the ICT supervisor and recorded ticket results for reporting and record-keeping.
• Worked closely with ICT team members and supervisors to improve troubleshooting skills and situation analysis.
• Resolved technical problems with Local Area Networks (LAN), Wide-area Networks (WAN), and other systems.
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provided support to end-users on a variety of issues. Identifying, researching, and resolving technical problems.
• Troubleshoot problems across Windows, Linux, Mac operating systems, and applications.
• Set up new users' accounts and profiles and deal with password issues.

ICT Department (Industrial Attachment) at The Nairobi Women's Hospital (2022-06 – 2022-09)

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Talking to clients and computer users to determine the nature of any problems they encounter
• Setting up accounts for users and ensuring they know how to login
• Logging and processing support calls
• Planning and undertaking scheduled maintenance
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Maintaining records of software licenses
• Responding to breakdowns
• Managing stocks of equipment, consumables and other supplies

Bachelor of Science in Information Technology – Zetech University (2016 – 2022)