David Ambani

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake or situation that I am presented with. I am excellent in working with others to achieve a certain objective on time and with excellence.

2023 APRIL– 2023 JULY

RECEPTIONIST, KONGONI CAMP, NANYUKI.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

2012-2015

DEGREE IN INFORMATION TECHNOLOGY, MASENO UNIVERSITY

Deferred

K.C.S.E, EBUBAYI SECONDARYSCHOOL GRADE B+ (72PTS)

1998 - 2006