David Kamotho

Executive Assistant and strategic operations partner with a proven record of supporting leaders across logistics, project delivery, client coordination, and multi-stakeholder environments. Operates as a true partner to leadership, bringing the structure, systems thinking, and operational visibility that enable executives to stay focused on high-level priorities with full confidence that everything behind them is handled. Combines a proactive instinct for anticipating needs before they become problems with the adaptability to maintain consistent, high-quality execution as priorities shift.

Demonstrates a strong track record of identifying inefficiencies, fragmented communication, unstructured workflows, disorganized documentation and implementing practical solutions that create lasting clarity and measurable impact. Known for clear communication, stakeholder trust-building, and a solutions-first approach that resolves time-sensitive issues independently with minimal disruption to executive priorities. Committed to continuous professional development and consistently expanding expertise across tools, processes, and best practices to deliver work that meets the highest standard.

Proficient across Google Workspace, Microsoft Office Suite, Notion, Canva, Gamma, Slack, and AI-assisted platforms including ChatGPT, Claude, Perplexity and Microsoft Copilot.

Customer Support Specialist - CCI Kenya SEZ Limited (Whatnot) - Nairobi, Kenya

(2025-07 - 2026-01)

• Served as the primary voice on a high-volume contact channel, handling 50–100+ concurrent customer interactions daily while maintaining quality, accuracy, and professionalism throughout.
• Managed sensitive customer records and complex enquiries by applying structured verification procedures and sound judgement to resolve issues within compliance frameworks.
• Consistently met and exceeded daily, weekly, and monthly performance benchmarks including quality assurance scores and first-contact resolution rates, demonstrating reliability in a metrics-driven environment.
• Collaborated with internal teams to resolve escalations and ensure timely, accurate outcomes across high-pressure situations, building cross-functional coordination habits directly transferable to executive support.
• Maintained data accuracy and precise call dispositioning across every interaction, reinforcing a discipline of precision and process integrity under volume.

Interior Designer & Logistics Officer - Smart Work Company - Nairobi, Kenya

(2024-07 - 2025-03)

• Provided end-to-end operational and administrative support to the Director across project delivery, client coordination, and logistics management across multiple concurrent workstreams.
• Served as the operational link between clients, suppliers, and service teams — coordinating delivery schedules, client appointments, and project timelines to ensure smooth, on-time execution across all active engagements.
• Managed communication and follow-ups across active client and supplier relationships using Google Workspace and email, maintaining steady engagement and project visibility between touchpoints.
• Redesigned documentation and filing systems by project, document type, and version, improving retrieval speed and ensuring consistent documentation standards across the team.
• Drafted and presented client-facing proposals and visual deliverables using Canva, Gamma, and Google Slides, aligned to client requirements and business development objectives.
• Balanced multiple competing deadlines in a fast-paced environment, proactively resolving coordination gaps before they escalated into delays — directly mirroring the anticipatory problem-solving required of an Executive Partner.
• Introduced workflow and documentation tools that improved internal follow-through, closing the gap between decisions and actions across all active projects.

Interior Designer & Administrative Coordinator - Havilla Limited - Nairobi, Kenya

(2022-01 - 2024-04)

• Provided administrative and operational support to the Director across business operations, client coordination, and project delivery across multiple concurrent workstreams — managing the equivalent of 15+ active client relationships simultaneously.
• Managed communication and follow-ups across all active client and supplier relationships using Google Workspace and email, maintaining consistent engagement and project visibility between every touchpoint.
• Coordinated end-to-end meeting preparation, ensuring the Director and all stakeholders were fully briefed and aligned ahead of every client interaction — reducing last-minute preparation time and improving decision-making quality.
• Drafted and presented client-facing proposals and visual deliverables using Canva, Gamma, and Google Slides, translating client requirements and budget constraints into clear, professional outputs that drove decisions forward.
• Supported billing and invoicing processes through structured tracking systems in Excel and Google Sheets, maintaining accuracy across financial records and reducing reconciliation errors.
• Developed structured administrative systems for budget tracking, supplier follow-ups, and team coordination — cutting back-and-forth by introducing clear documentation standards and consistent workflows across all active projects.
• Built and maintained strong rapport with clients and stakeholders through clear, professional, and timely communication, establishing the trust and reliability that is central to effective executive partnership.
• Introduced documentation and workflow tools that improved meeting recording and internal follow-through, closing the gap between decisions and actions and ensuring nothing fell through the cracks.

Bachelor of Science - Community Resource Management - Kenyatta University (2016 - 2021)