Mobile technician
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Skilled and experienced Mobile Phone Technician with over 3 years of hands-on experience in diagnosing, repairing, and maintaining a wide range of mobile devices. Proven ability to handle both hardware and software issues efficiently, deliver quality customer service, and work in fast-paced environments, particularly within Nairobi CBD. Strong problem-solving skills with a focus on accuracy and customer satisfaction.
Duration: 2022 – Present
Diagnosing and repairing mobile phone faults (hardware and software)
Replacing screens, batteries, charging ports, and other components
Performing software updates, flashing, and unlocking devices
Handling customer inquiries and providing repair solutions
Maintaining repair tools and ensuring a clean working environment
Advising customers on device care and accessories
Successfully handled high daily repair volumes with minimal errors
Built strong customer relationships leading to repeat business
Improved turnaround time for common repairs
Bachelors in Economics and finance
