David Maina

I am a dynamic self-driven individual possessing high levels initiative and drive, with good leadership skills, keen attention to detail and able to set targets and meet them. More so, am honest, smart working, highly motivated with good Communications, Journalism and Public Relations skills, results oriented and able to develop and maintain excellent working relationships with other team members and multiple functions within the organization as well as with external customers.

2014-CURRENT

 ZETECH UNIVERSITY

• Assistant Head of Department in the department of media arts and design 
• Lecturing Journalism course units offered by Institute of Commercial Management and Zetech University Journalism Diploma programs
• Zetech University E-learning facilitator for Business, Public Relation, Communication and Journalism related units.
• Developer of learning modules and curriculums for Zetech University
• QMS auditor 
• Departmental Examination coordinator

• An E-learning facilitator and examiner for all Diplomas and Degree students in Communication and Literacy Skills Unit.

• Lecturing journalism course units offered by ICM and Moi University journalism programs 
• In charge of the media practicals such as video/audio editing, TV broadcasting and camera work 
• Participates in the development, administration setting and marking of exams and other assessments

• Was the Head of Department in journalism department
• A tutor in all journalism course units offered by ICM and Kenya National Examination Council
•  Provided academic leadership in journalism and communication disciplines 
•  Promoted the interests and reputation of the department within the college and externally 
• Ensured that the activities of the department support the college’s objectives 

Industrial attachment in Marketing and communication officer/customer care

Taxpayers Services (TPS) and National call centre

• Giving appropriate and relevant information to the customers.
• To maintain a position of trust and responsibility by keeping all customer business confidential
• Updating any requests made by the customers into the system to complete the task.
• Giving speedy responses to all queries, particularly when the customer claims that the goods are unacceptable such as ETR machine. To work for an organization to help customers to resolve their queries.
• Developing rapports with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
• Following the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. To work for an organization to promote business.
• Answering to the queries of the customers in an ethical and informative way.

• Ensured customers were served promptly and courteously.
• Established and maintained good media relations.
• Ensured there was timely facilitation of production of internal publications.
• Facilitated KRA events for example taxpayers week
• Timely facilitation of protocol issues
• Was on the forefront in supporting society through Corporate Social Responsibility Projects.

Sales Representative

• Marketing of electronics, micro waves, chargeable latent lamps, kitchen wares like Blenders, food trays, food jars and vacuum flasks 
• Advertising of new merchandise in the market 
• Promoting people, new brands of products and the products mentioned above 

Sales and Marketing Representative

• Generating new sales of Telkom wireless handsets, CDMA phones, Black box, Starter packs, RUIM cards, and Top-up cards. 
• Develop favorable business relationship with the customer
• Ensure customers contracted were fully satisfied with the service provided
• Giving Information about new and existing products and services, about markets that are being targeted, and about competitive activity
• Reporting information on prospective customers to the manager/management
• Alarming the management of any problems that the sales force may see or hear relating to customers, particularly any sign that they may not be able to meet their Commitments

2022-CURENT Jommo Kenyatta University of Agriculture and Technology

• Masters of Science in Mass Communication (Corporate Communication)

• Bachelor of science degree in Communication and Journalism (Second Class Upper) 

• Diploma in Public Relations Management, Grade A (Distinction)
• Certificate in public Relations Management, Grade A (Distinction) 

• K.C.S.E Certificate, C Plain