System Administrator - D.LIGHT SOLAR COMPANY
(2025-01)
Internship
- Performed hardware and software installations, managed networks and servers.
- Implemented access controls and monitored system security.
- Monitored system performance, troubleshot issues, and provided user support.
- Documented processes and trained users on new technologies and software.
- Stayed updated with new technologies.
Retention Officer - Silver-Dean Co. Ltd.
(2021-01 - 2025-12)
- Analyzed data and resolved customer service requests.
- Advised on the marketing and development of financial products.
- Implemented new financial reporting systems.
- Participated in high-level client meetings and online new business presentations.
- Onboarded and verified registered customers.
IT Support - Infosys Imagic Ltd
(2019-01 - 2021-12)
- Managed databases.
- Handled sensor, controller, and RFID communication.
- Performed network setup, terminations, and cabling.
- Conducted computer repair and diagnosis.
- Set up CCTV and performed password recovery for line displays and communication.
- Assisted with system analysis, design, and documentation.
- Sorted error logs in web-based and Windows-based software.
IT Attachment - National Hospital and Insurance Fund (NHIF)
(2017-06 - 2017-09)
- Resolved hardware issues and performed troubleshooting.
- Monitored network performance.
- Assisted with data entry and maintenance.
- Performed routine system backups.
- Quickly adapted to new technologies and software platforms.
General Election Duties - Independent Electoral Boundary Commission (IEBC) Kenya - Kenya
(2017-01 - 2017-12)
- Compiled and verified voter lists from official registration records.
- Requested voter identification at polling stations.
- Obtained signatures and recorded names of voters to prevent unauthorized voting.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Counted valid ballots and prepared official reports of election results.
- Dispatched project reports.
