Davis Otieno

Results-oriented Credit Assessment Officer with over 4 years of experience in customer assessment, credit risk analysis, customer service, data management, and technical support. Experienced in evaluating customer creditworthiness, conducting KYC verification, fraud detection, loan assessment, portfolio quality management, and payment restructuring. Possesses strong analytical, communication, and problem-solving skills with a proven ability to meet productivity targets while maintaining high-quality customer assessments.

Adept at using digital assessment platforms and CRM systems to enhance operational efficiency and customer satisfaction.

Credit Assessment Officer - Ignite Energy Access (Formerly ENGIE Energy Access Kenya)

(2023-10)

• Assess customer loan applications and determine customer eligibility based on company credit policies.
• Conduct KYC verification and customer due diligence processes.
• Analyze customer repayment capacity and assess financial risk before approval.
• Verify customer information and supporting documentation to ensure accuracy and compliance.
• Maintain portfolio quality by approving customers who meet risk requirements.
• Support payment restructuring and rescheduling initiatives for customers facing repayment challenges.
• Monitor and identify potential fraud cases and escalate suspicious applications.
• Collaborate with Sales, Collections, and Customer Experience teams to improve customer onboarding and retention.
• Ensure adherence to customer assessment turnaround times and productivity targets.
• Educate customers on loan obligations, payment schedules, and product ownership requirements.
• Maintain accurate customer records within Powerhub, SolRM, and Teevo platforms.
• Consistently met assessment quality and productivity targets.
• Contributed to improved portfolio performance through quality customer approvals.
• Supported fraud prevention initiatives through detailed customer verification processes.
• Assisted in reducing delinquency rates through customer payment restructuring programs.

Customer Support & ICT Officer - Lingopot Kenya

(2021-04 - 2021-12)

• Provided customer support through phone, email, and digital platforms.
• Managed customer data entry and database updates.
• Configured and maintained computer systems and user accounts.
• Provided technical support and troubleshooting services.
• Assisted in network monitoring and system maintenance.
• Supported backup and data recovery operations.

ICT Support Officer - Uwezo Fund Kenya

(2021-11 - 2022-01)

• Performed data entry and records management.
• Provided technical support to end users.
• Diagnosed and resolved ERP system issues.
• Assisted users with system access and troubleshooting.

ICT / Control Room Assistant - Lingopot Kenya

(2019-09 - 2019-12)

• Provided customer support services.
• Managed customer records and data entry activities.
• Created and maintained user profiles and accounts.
• Supported network and system troubleshooting.
• Assisted with email and communication support.

ICT / Control Room Assistant - Uwezo Fund Kenya

(2018-09 - 2018-12)

• Assisted in ICT support operations.
• Performed data entry and database maintenance.
• Supported customer service functions.
• Configured computer systems and user accounts.
• Assisted in troubleshooting software and hardware issues.

Diploma - Information Communication Technology (ICT) - Nairobi Technical Training Institute (2017-09 - 2020-02)

Diploma - Customer Excellence (E-Learning) - Nairobi Technical Training Institute (2023-09 - 2024-02)

Kenya Certificate of Secondary Education - KCSE - Masogo Mixed Secondary School