Deborah Akolo

A vastly experienced Customer Service Specialist and Event Coordinator who is accomplished, with a mastery in Relationship Management, Business Management and Talent Management. In my professional career I have steered team operations, assisted in client management, trade partner relationship management & alliance-building with a demonstrated ability to lead diverse teams and deliver high quality products in highly competitive markets and constant changing customer needs.

Moreover, I am a Proactive Leader with exemplary people skills, facilitates a team approach to achieve organizational objectives, increase productivity and enhance employee morale. I am result oriented, dedicated and determined to consistently surpass the set targets and goals. A proactive, dependable, reliable and a highly focused individual who believes in the ability to thrive in a highly pressurized and challenging environment.

My career objective is to gain a position that utilizes my skills, qualifications and experience in an organization, leading to the success of the company and my professional career. Leverages cross-functional collaboration, analytical skills and expertise in international business development to drive revenue growth and quality performance. Fluent in English and Kiswahili with an extensive knowledge in both written and spoken French.

Held positions like Team Leader at Kencall, Customer Service Supervisor at Giant Pharmaceuticals, Administrator at Havi and Company Advocates, Telemarketer and Events Coordinator at Taiwan Trade Center and most recently, Customer Experience Representative at Autodesk, spanning from 2008 to present.

Got an Advanced Diploma in both Business Administration and Secretarial Studies from Graffins College from 2004 - 2006, and an Honors in BA International Relations, Peace and Conflict Minor in Journalism from 2011 - 2014.