Deivid Mwololo

Customer service & Agent

Nairobi, Nairobi AreaMember since February 25, 2026

CRM platformsMicrosoft Office SuiteData managementProblem-solvingTeamworkFreshdeskBetconstructMtejaBonlineGoogle Sheets

About

I have over six years of experience in customer service and support, working both in-office and remotely. Proven ability to manage high volumes of data and client interactions with accuracy, empathy, and efficiency. Skilled in using CRM platforms, Microsoft Office Suite, and various data management tools to streamline workflows and improve service quality.

Known for problem-solving, teamwork, and a strong commitment to maintaining professionalism under pressure. A fast learner and dependable contributor focused on delivering excellent results and supporting organizational growth.

Experience

Sales Associate - Care property Group U.K - Nairobi, Kenya

(2025-07 - 2026-01)

Maintain records of client interactions and deal progress in internal systems like the Hubspost and Bonline.
Communicate with clients to understand their property needs and provide tailored support.
Search online platforms for suitable properties that match client requirements.
Connect and negotiate with landlords and letting agents to secure properties.
Help clients gather accessary paperwork and ensure all legal documents are in order.
Stay informed on current market trends and rental pricing.
Source properties for social housing, supported living, or corporate lets.

Customer Service Agent - BantuBet Kenya - Nairobi, Kenya

(2025-01 - 2025-06)

Handled 100+ daily customer interactions via chat, email, and phone with system tools like Freshdesk, Betconstruct and Mteja.
Resolved account issues including login, verification, and payment challenges.
Managed customer complaints and disputes related to transactions and system errors.
Conducted outbound calls to improve customer engagement and retention.
Assisted VIP clients with personalized support and promotions.
Improved onboarding experience by supporting new users through account setup.

Tele-sales Agent - UNICAF KENYA - Nairobi, Kenya

(2023-01 - 2024-03)

Promoted educational programs to prospective students and achieved sales targets
Built strong client relationships to improve conversion and retention rates
Conducted market research to identify new leads and opportunities
Maintained accurate records of customer interactions using CRM systems
Collaborated with marketing teams to improve lead generation strategies

Customer support Executive - BETSAFE KENYA - Nairobi, Kenya

(2020-08 - 2022-12)

Supervised and supported a team of call center agents to meet performance targets
Monitored service levels and ensured SLA compliance
Handled escalated customer issues and provided timely resolutions
Trained and onboarded new agents to improve team performance
Analyzed performance metrics to identify and implement process improvements

Call Centre Agent - Ison BPO - Nairobi, Kenya

(2019-01 - 2020-03)

Managed inbound and outbound calls for customer inquiries and complaints.
Provided accurate product and service information to customers.
Resolved issues efficiently and escalated complex cases when necessary.
Maintained detailed customer records and interaction logs.
Achieved performance targets in call quality and customer satisfaction.

Producer and Editor - Rapture TV & DBravo Creation - Nairobi, Kenya

(2019-01)

Lead and manage social media marketing strategies to grow online presence and engagement of Rapture TV.
Create and edit video content, including short-form marketing videos for campaigns and outreach.
Handle video shooting and photography for church events, promotions, and digital content.
Design and publish engaging posts across platforms (e.g., Facebook, Instagram, WhatsApp).
Analyze performance metrics and adjust content strategies to improve reach and engagement.
Support branding and digital communication initiatives for the organization.

Data Entry Specialist (Fully Remote) - Appen Limited - Nairobi, Kenya

(2017-02 - 2019-01)

Processed and verified large volumes of data with 99% accuracy
Maintained and updated databases and records with tools like Google sheets and Docs.
Identified and corrected data inconsistencies
Ensured compliance with data privacy and security policies
Collaborated with teams to improve data quality and workflows