Sales Associate - Care property Group U.K - Nairobi, Kenya
(2025-07 - 2026-01)
- Maintain records of client interactions and deal progress in internal systems like the Hubspost and Bonline.
- Communicate with clients to understand their property needs and provide tailored support.
- Search online platforms for suitable properties that match client requirements.
- Connect and negotiate with landlords and letting agents to secure properties.
- Help clients gather accessary paperwork and ensure all legal documents are in order.
- Stay informed on current market trends and rental pricing.
- Source properties for social housing, supported living, or corporate lets.
Customer Service Agent - BantuBet Kenya - Nairobi, Kenya
(2025-01 - 2025-06)
- Handled 100+ daily customer interactions via chat, email, and phone with system tools like Freshdesk, Betconstruct and Mteja.
- Resolved account issues including login, verification, and payment challenges.
- Managed customer complaints and disputes related to transactions and system errors.
- Conducted outbound calls to improve customer engagement and retention.
- Assisted VIP clients with personalized support and promotions.
- Improved onboarding experience by supporting new users through account setup.
Tele-sales Agent - UNICAF KENYA - Nairobi, Kenya
(2023-01 - 2024-03)
- Promoted educational programs to prospective students and achieved sales targets
- Built strong client relationships to improve conversion and retention rates
- Conducted market research to identify new leads and opportunities
- Maintained accurate records of customer interactions using CRM systems
- Collaborated with marketing teams to improve lead generation strategies
Customer support Executive - BETSAFE KENYA - Nairobi, Kenya
(2020-08 - 2022-12)
- Supervised and supported a team of call center agents to meet performance targets
- Monitored service levels and ensured SLA compliance
- Handled escalated customer issues and provided timely resolutions
- Trained and onboarded new agents to improve team performance
- Analyzed performance metrics to identify and implement process improvements
Call Centre Agent - Ison BPO - Nairobi, Kenya
(2019-01 - 2020-03)
- Managed inbound and outbound calls for customer inquiries and complaints.
- Provided accurate product and service information to customers.
- Resolved issues efficiently and escalated complex cases when necessary.
- Maintained detailed customer records and interaction logs.
- Achieved performance targets in call quality and customer satisfaction.
Producer and Editor - Rapture TV & DBravo Creation - Nairobi, Kenya
(2019-01)
- Lead and manage social media marketing strategies to grow online presence and engagement of Rapture TV.
- Create and edit video content, including short-form marketing videos for campaigns and outreach.
- Handle video shooting and photography for church events, promotions, and digital content.
- Design and publish engaging posts across platforms (e.g., Facebook, Instagram, WhatsApp).
- Analyze performance metrics and adjust content strategies to improve reach and engagement.
- Support branding and digital communication initiatives for the organization.
Data Entry Specialist (Fully Remote) - Appen Limited - Nairobi, Kenya
(2017-02 - 2019-01)
- Processed and verified large volumes of data with 99% accuracy
- Maintained and updated databases and records with tools like Google sheets and Docs.
- Identified and corrected data inconsistencies
- Ensured compliance with data privacy and security policies
- Collaborated with teams to improve data quality and workflows
