Denis Mwangi

Data and technical support professional with experience in data verification, data entry, data labelling and image annotation, confidentiality and data integrity, inventory and e-commerce operations, customer service, and computer networking support. Knowledge of Cisco routing and switching, network troubleshooting, Microsoft Office applications and Windows operating systems. Adaptable, detail-oriented and able to work collaboratively.

Data Analyst at Melimu Company Limited (2021-03 – Present)

• Compile, verify, organise and enter information accurately, prioritising tasks according to requirements.
• Research missing information and obtain details needed to complete documents.
• Maintain confidentiality and comply with data integrity and information-security policies.
• Carry out data labelling and image annotation tasks.
• Develop foundational knowledge of machine learning and natural language processing for data-processing work.
• Complete additional assignments as directed by supervisors.

Chief Technician at Melimu Company Limited (2021-07 – 2022-03)

• Supported e-commerce online shop operations and inventory management.
• Handled incoming and outgoing customer calls, responded to customer enquiries, and worked toward call-centre performance targets.
• Reported maintenance needs and potential hazards to the manager.
• Completed other operational duties as directed by senior staff.

Assistant Technician at Wabken Computer Electronics (2012-06 – 2014-06)

• Assisted with Cisco routing and switching tasks and network troubleshooting.
• Coordinated with administration to ensure required tools were available.
• Reported repair and maintenance needs to supervisors.

Certificate in Computer Networking Engineering in Networking and Database Management – Makini College (2011-01 – 2012-12)

Driving Class (BCE) – Rocky Driving School (2012-06 – 2012-07)

Kenya Certificate of Secondary Education (KCSE) – Uhuru Secondary School (2010-11 – 2010-11)