Derby Khisa

I am an ambitious and resourceful person who has a tactful and responsible way of approaching any task that is presented to me.

PROFESSIONAL DEVELOPMENT

February 2023- Currently

Inbound Customer Service representative at Standard Focus Limited.

1.Handle Emails and Chats concerning betting issues of customers in a timely manner which allows for good customer satisfaction and seamless betting for the players.

• Collect data such as usernames and date on birth from customers as verification.

October 2022- Dec 2022

Customer Service Representative at Majorel Kenya for a UK based campaign.

• Handled more than 40 chats and emails by giving detailed, personalized, polite and friendly service to ensure customer satisfaction and retention.
• Collected data such as customer names, addresses, credit card information and phone numbers to enter them in the company website.
• Addressed customer service in a timely and accurate manner.
• Collected the customers feedback to improve the services.

July - October 2022

Contact agent at Call Center International for an international campaign.

• Ensure maximum comfort of the guests in the vacation homes by giving them seamless and extra ordinary customer service at any point of need.

2.Obtain feedback , positive and negative from guest so as to improve the customer service

I acquire a second class honors in Bachelor of Education Arts ( Mathematics and Geography)