Derek Tarel

Skilled and reliable Property Caretaker with over four years of experience managing residential estates and ensuring smooth daily operations. Skilled in supervising service providers, coordinating maintenance, monitoring water and sewer systems, maintaining safety, and resolving tenant concerns promptly. Experienced in record keeping, facility inspections, and leading teams to deliver high standards of cleanliness and security.

Strong communication, problem-solving, and customer service skills help build positive relationships with residents and management. Committed to protecting property, improving tenant satisfaction, and ensuring estates remain safe, clean, and well-maintained. Ready to contribute professionalism, integrity, and excellent organisational skills to a growing property management team.

DEALER TRAINEE - Betken Casino

(2026-02 - 2026-03)

As a Dealer Trainee at Betken Casino, I learned the fundamentals of gaming operations and customer interaction while practicing dealer techniques in various casino games.

• Assisted with the setup and breakdown of gaming tables, ensuring a seamless customer experience.
• Engaged with customers, enhancing their gaming experience through informed interactions and guidance.
• Practiced accurate card dealing and game regulation adherence under supervision, ensuring compliance with casino standards.
• Developed strong communication skills through regular interactions with players and staff.
• Skills acquired: Game rules and regulations.
• Skills acquired: Customer service excellence.
• Skills acquired: Crisis management in a fast-paced environment.
• Skills acquired: Team collaboration and support.

PROPERTY CARETAKER - HOMES UNIVERSAL - GreenCity Estate

(2024-01 - 2025-12)

Homes Universal is a real estate consortium of 14 subsidiaries that offer the full range of real estate services. I worked under villa care limited which is a major real estate development and property management subsidiary. I served as the Property Caretaker at GreenCity Estate for two years, overseeing 14 blocks comprising 129 residential units. Two blocks consisted of two-bedroom houses, while the remaining blocks comprised three-bedroom houses.

Homes

Universal was the appointed service provider responsible for providing professional estate management services.

• ESTATE OPERATIONS MANAGEMENT: Oversee daily estate operations, ensuring cleanliness, safety, and proper functioning of shared facilities. Conduct regular inspections of buildings, common areas, parking, landscaping, utilities, water systems, lighting, and waste management.
• TENANT AND RESIDENT RELATIONS: Act as the main contact person for residents on estate-related matters. Receive and resolve complaints promptly, professionally, and fairly while enforcing estate rules and maintaining good relationships.
• MAINTENANCE COORDINATION: Identify maintenance needs and coordinate timely repairs and servicing. Liaise with plumbers, electricians, landscapers, and other contractors, ensuring preventive maintenance is completed and work meets required quality standards.
• SUPERVISION OF SERVICE PROVIDERS: Coordinate and supervise security personnel, cleaners, landscapers, waste collectors, and other contracted service providers. Ensure they meet contractual requirements, form duties efficiently, and maintain appropriate attendance and performance records.
• SECURITY AND SAFETY OVERSIGHT: Work closely with security teams to maintain a safe environment. Monitor visitor and service-provider access, report suspicious activities and security incidents, and ensure emergency procedures are properly followed.
• REPORTING AND RECORD KEEPING: Maintain accurate records of maintenance, repairs, complaints, incidents, inspections and service-provider activities. Prepare regular operational reports and highlight issues requiring management attention.

PROPERTY CARETAKER - ALHAJI APARTMENTS

(2022-01 - 2023-12)

At Alhaji Apartments I served as the Property Caretaker for two years, overseeing all residential units.

• Ensured smooth day-to-day management of Alhaji Apartments, fostering a secure and welcoming living environment for tenants.
• Maintained cleanliness and order in common areas, enhancing the overall aesthetic and functionality of the property.
• Supervised service providers and coordinated maintenance tasks, ensuring timely completion and quality of work.
• Monitored and managed water supply and sewer systems, promptly addressing any issues to maintain consistent service.
• Conducted property inspections to identify and report faults, facilitating proactive maintenance and enhancements.
• Established effective communication channels with tenants, addressing concerns and resolving issues to improve resident satisfaction.
• Implemented safety measures and protocols, ensuring a well-secured property and peace of mind for all residents.

FINANCIAL CONSULTANT - Together as One Microfinance

(2021-01 - 2021-12)

As a Financial Consultant at Together as One Microfinance, I provided expert financial advice and solutions to clients, empowering them to achieve their financial goals.

• Analyzed client financial profiles to develop personalized financial strategies, helping clients enhance their financial literacy and investment decisions.
• Delivered outstanding customer service by addressing client inquiries and providing comprehensive support throughout the financial planning process.
• Collaborated with team members to streamline processes, contributing to improved service delivery and client satisfaction.
• Conducted financial workshops that educated clients on budgeting, saving, and investment opportunities, bolstering community engagement and financial awareness.
• Maintained meticulous records of client interactions and financial plans, ensuring accuracy and confidentiality in handling sensitive information.
• Skills acquired: Financial analysis and planning.
• Skills acquired: Effective communication and interpersonal skills.
• Skills acquired: Workshop facilitation and public speaking.
• Skills acquired: Problem-solving and critical thinking.
• Skills acquired: Customer relationship management.

TEACHER - Shiribo Primary School PTA

(2020-01 - 2020-12)

As a teacher at Shiribo Primary School PTA, I was dedicated to fostering a positive learning environment and enhancing student engagement. My responsibilities included developing lesson plans, conducting assessments, and collaborating with fellow educators to support student growth.

• Designed and implemented dynamic lesson plans that catered to diverse learning needs, promoting student participation.
• Conducted regular assessments to evaluate progress, providing constructive feedback to students and parents.
• Facilitated communication between parents and school, strengthening the school-community relationship.
• Developed effective classroom management strategies, creating a respectful and productive learning atmosphere.
• Skills acquired: Curriculum development.
• Skills acquired: Classroom management.
• Skills acquired: Effective communication.
• Skills acquired: Assessment techniques.
• Skills acquired: Interpersonal skills.

SALES PERSON - Safaricom PLC

(2019-04 - 2019-12)

Served as a Sales Person at Safaricom PLC, responsible for driving product sales and enhancing customer engagement.

• Delivered exceptional customer service by understanding client needs and providing tailored solutions, fostering long-term customer relationships.
• Achieved individual sales targets through proactive outreach and effective product demonstrations, contributing to overall team performance.
• Utilized strong communication and interpersonal skills to educate customers on various products, increasing their satisfaction and loyalty.
• Collaborated with team members to strategize sales approaches, enhancing overall team efficiency and sales effectiveness.
• Maintained accurate sales records and reports, ensuring transparency and supporting data-driven decision-making.
• Skills acquired: Sales and negotiation skills.
• Skills acquired: Customer relationship management.
• Skills acquired: Product knowledge enhancement.
• Skills acquired: Effective communication and presentation.
• Skills acquired: Team collaboration and strategy refinement.

CERTIFICATE FOR COMPUTER STUDIES - Computer Studies - Matioli County Polytechnic (2019-01 - 2019-03)

KENYA CERTIFICATE OF SECONDARY EDUCATION - St Ignatius Mukumu Boys High School (2015-02 - 2019-12)

KENYA CERTIFICATE OF PRIMARY EDUCATION - Mumias Sugar Complex Primary School (2004-01 - 2013-12)