Derick Maina

I am an Onboarding and Client Success leader with five years of experience managing teams across different locations in busy, service-led workplaces. I focus on coaching outstanding Executive Assistants, improving onboarding, and building strong links between clients and team members worldwide. My work helps new starters settle in quickly and encourages people to stay.

I use practical coaching, clear data, and close teamwork with everyone involved. I also have experience working with clients around the world, especially founders in the United States, in fully remote roles.

Human Resource Officer - Managers in Training Kenya

(2025-10)

• Oversee end-to-end recruitment processes, from job posting to onboarding, reducing time-to-hire by 20% and improving placement success rates.
• Develop and implement employee engagement programs to foster a positive work environment and enhance staff satisfaction and retention.
• Collaborated with training and product teams to refine onboarding materials, SOPs, and integration processes.
• Coordinate and manage employee onboarding and induction programs, streamlining integration of new hires and improving productivity within the first 90 days.
• Facilitated daily alignment sessions between EAs and clients, ensuring clarity on workflows, expectations, and communication standards.
• Led onboarding of 50+ Executive Assistants supporting international clients across the Africa.
• Support performance management processes, including appraisals, feedback sessions, and goal-setting initiatives to drive employee growth.
• Delivered weekly performance reports and insights to leadership, driving continuous improvement strategies.
• Provide guidance on employee relations issues, addressing grievances, mediating conflicts, and promoting a harmonious workplace.
• Monitor staff attendance, leave management, and payroll coordination to ensure accurate and timely processing.
• Analyze HR metrics and reports to identify trends, support decision-making, and recommend process improvements.

Human Resource & Office Administrator intern - Al-Shifaa Media and Investment Agency

(2023-08 - 2025-08)

• Increased successful placements by 25% through improved candidate evaluation and onboarding practices.
• Developed and implemented employee engagement initiatives that boosted survey participation by 40% and improved staff satisfaction scores by 15%.
• Ensured HR policy compliance across all departments through audits, staff training, and documentation management, achieving 98% adherence.
• Streamlined onboarding for over 150 positions annually, improving new hire productivity and supporting a 20% organizational growth rate.
• Maintained accurate HR records, including contracts, leave, attendance, and employee performance documentation.
• Supported employee relations initiatives, including handling queries, addressing concerns, and providing guidance on HR policies.
• Supported HR projects and initiatives, including policy updates, staff recognition programs, and workplace improvement activities.
• Coordinated cross-functional teams to ensure seamless service delivery and client satisfaction.
• Managed a team of service professionals supporting international clients in high-demand environments.
• Built strong client relationships through proactive communication, transparency, and performance updates.

Assistant Human Resource Attaché - Kenya Bureau of Standards - Mombasa

(2022-01 - 2023-03)

• Supported recruitment campaigns, including posting job vacancies, screening applications, and scheduling interviews for efficient hiring.
• Assisted with onboarding and induction processes, ensuring smooth integration of new employees into the organization.
• Maintained and updated HR documentation and personnel records, including contracts, attendance, and leave registers.
• Prepared reports, presentations, and internal communications to facilitate management decision-making and enhance staff collaboration.
• Supported employee engagement initiatives by coordinating internal surveys, feedback mechanisms, and staff recognition programs.
• Helped ensure compliance with HR policies and procedures, assisting with audits and reporting on adherence.

Diploma - Human Resource Management - Mombasa Aviation College (2020-06 - 2023-03)