Hotelier/Customer service
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To peruse challenging, productive and rewarding careers where I can contribute add value and have an impacting bringing about positive change. I would like to establish myself a good leader, self-motivated person who is committed to performance in the organization towards archiving a goal.
March 2021- 2022 Aug: Waiter –Radisson Blu Hotel Nairobi.
Responsibilities.
● Take order and deliver orders in a timely manner to a multitude of customers.
● Collect cash and coupons from customers and welcoming them to the restaurant
● Promote food/drinks products and distribute promotional materials.
● Document and keep record of information on pickups and deliveries
● taking the customers to a table of preference serve all customers to their maximum satisfaction.
● Train new employees and take charge during busy hours.
● Maintain a clean work environment to adhere to sanitation standards.
● Regulate food/drinks going in and out of the kitchen to ensure they are thoroughly cooked and well garnished to the required temperature
● Provide customer service by imputing customer orders, processing credit and cash transactions, responding to questions and concerns.
● Ensuring good customer service and customer satisfaction and stock taking every morning and after the shift
● thanking guest and welcoming them again for a next visit
Sep 2019- Feb 2021: Service Man –Radisson Blu Hotel. Nairobi
● Maintain a clean work environment to adhere to sanitation standards.
● arranging the tables and setting up for events.
● Regulate food/drinks going in and out of the kitchen to ensure they are thoroughly cooked and well garnished to the required temperature.
● Provide customer service by imputing customer orders, processing credit and cash transactions, responding to questions and concerns.
● Ensuring good customer service and customer satisfaction and stock taking every morning and after the shift.
● thanking guest and welcoming them again for a next visit.
College of insurance -ICDL •
° International Computer Driving License.
▪ Friends School Shanderema Boys High school –KCSE
°Kenya Certificate of Secondary Education.
