Derrick Mutange

Versatile professional with 5+ years’ experience in data annotation (AI Trainer), customer support, community management, virtual assistance, and tech solutions. Skilled at image, text, audio, and video annotation, building positive client experiences, moderating global Web3 communities, and supporting healthcare, fintech, and SaaS users. Strong technical foundation in Python, MQL4/5, SQL, and web development (Shopify, WordPress, Wix), enabling efficient problem-solving and automation.

Data Annotation Specialist – Appen, Remotasks, Clickworker, TELUS International, Scale AI

2020 – 2024 | Remote 

• Annotated and labeled large-scale datasets (images, text, audio, video) for AI/ML model training. 
• Maintained accuracy above 98% across multiple projects, including autonomous driving, healthcare, and e-commerce datasets, while performing quality checks and peer reviews. 

2019 – 2025 | Remote 

• Resolved 1,000+ monthly tickets with 95% satisfaction across healthcare, fintech, SaaS, and Web3. 
• Improved efficiency by creating FAQs and troubleshooting guides. 

Grew and managed English-speaking communities on Discord/Telegram.

Reduced spam/scam activity by 90% while boosting engagement.

Virtual Assistant & Data Entry Specialist – Freelance 

2020 – Present | Remote 

• Managed scheduling, inboxes, and CRM updates for executives. 
• Delivered accurate reports and business support for e-commerce & Web3 clients. 

2018 – Present | Remote 

• Built responsive websites, resolved app conflicts, and trained clients.

2017 – Present

•  Designed trading bots with MQL4/5 & Python, automated Telegram trade signals.

BSc. Actuarial Science (First-Class Honors) 

University of Nairobi, Kenya 

Graduated: 2017 - 2021