Derrick Mwangi

Am a graduate with degree in economics and sociology ,with diverse experience in customer service,conflicnt and complaint resolutions,identifying gaps and recommending solutions

PROFESSIONAL WORK EXPERENCE

 Uwezo Fund Oversight Board Intern

PUBLIC SERVICE COMMISSION (April 2023 – March 2024)

 Overseeing issuance loan forms to citizens to fill in the loan applications

 Give current loan status to uwezo fund beneficiaries

 Ensures compliance of completed loan forms for potential uwezo fund borrowers before processing

 Initiate loans for vetting and play active role strict adherence in loan recovery

 Develop a schedule for group meetings and visit groups that are not servicing their loans

 Fill in Constituency loan status reports on monthly basis

 Register groups that require standardization of their products with Kenya National Bureau of Statistics for submission to the board

 Credit Officer

SIMPLE PAY CAPITAL LTD, Naivasha (July 2022-March 2023)

 Actively drove growth in customer numbers through marketing, recruiting new customers and activation of dormant accounts in micro individual lending

 Accurately evaluated clients’ business credibility and loan processing and ensured timely collections for a healthy portfolio.

 Trained customers and clients on policies and procedures, basic business skills, loans and provision of financial services which ensured satisfied customer base

 Formulated creative strategies for client retention to both existing and new clients to accelerate our growth plans.

 Agro Dealer success agent

APOLLO AGRICULTURE, Nairobi (March 2022–July 2022)

 Delivered high quality results in customer service by processing gap identification and recommending for improvement

 Offered optimized financing, high-quality farm products to small scale farmers and digital advice to maximize their farm productivity.

 Made outbound calls to farmers and partners to handle inquiries to provide support and resolve complaints.

 Trained farmers on product promotions, referrals, technical/mobile app and service information in accordance with company policies and procedures.

 Fielded customer complaints and offered workable solutions, leading to a 5% increase in our loan repayment by farmers.

 Debt Collection Officer

4G CAPITALCREDIT LTD, Kerugoya (November 2021–March 2022)

 Repeatedly delivered on set Collection targets on loans issued to SMEs

 Gained excellent negotiation skills in negotiating for ideal loan repayment plans with clients

 Ensured high quality results by adhering to set KPIs and updating all interactions in the system

 Reported on daily basis and updated my supervisor with feedback from clients, shared my challenges, insights and recommendations on the assigned accounts.

 Excelled in customer retention and relations in the assigned areas of operation.

 School Field Attachment

AMICA SAVINGS AND CREDIT LTD, Kahatia Branch (2020)

 Recruited new customers by marketing shares and till number mobilization

 Assessed client credit worth by reviewed loan request forms and loan appraisal forms

 Located and traced delinquent accounts for loan recovery purposes.

 Reconciled banks statements and posted transactions in different ledgers.

EDUCATION BACKGROUND AND QUALIFICATIONS

 CHUKA UNIVERSITY (2017–2021)

BA Economics and Sociology: Second class Honours, upper division

 MUHOHO HIGH SCHOOL (2013–2016) KCSE Grade: B

 Short-term courses

• Certificate in Accounting- University of People (2021-2022)
• Certificate in SPSS and STATA – Epren College of Professional Studies (2019-2020)
• Certificate in computer application- Ruiru College (2016-2017)