Aviation & Hotel Security Agent at Ambergris Cay – Private Island Resort (2024-11 – Present)
- Coordinated with airport staff to uphold and enforce island security operations.
- Conducted regular patrols monitoring for suspicious activity, trespassers, and undesirable persons.
- Controlled access of independent contractors and vendors, verifying ID and logging entry.
- Monitored public areas and guest floors, delivering exceptional customer service.
- Identified and reported all violations of airport and resort security policy to supervisors.
Security Officer / K-9 Dog Handler at The Meridian Club / Pine Cay – Relais & Châteaux (2023-12 – 2024-09)
- Conducted K-9 patrols of buildings and grounds, guarding against fire, theft, and unauthorised entry.
- Responded to abduction, fire, panic, and intruder alarms across the resort and island grounds.
- Prepared detailed daily activity and incident reports for management review.
- Greeted and assisted staff, guests, vendors, and contractors at the facility entrance.
Security Team Lead at Six Senses Hotels Resorts Spas (2021-12 – 2023-11)
- Supervised and deployed security personnel, conducted briefings, and managed team performance.
- Monitored CCTV systems, control room equipment, and all access points.
- Led emergency responses including fire alarms, security breaches, and medical incidents.
- Ensured adherence to health & safety regulations, GDPR, and company policies.
- Managed staff rosters, training programmes, and coordination with local police.
Security Associate / Security Coordinator at Shangri-La Group (2019-11 – 2021-11)
- Monitored CCTV and alarm systems, conducted regular patrols, and managed access control.
- Managed master key issuance, staff ID records, and all security documentation.
- Coordinated security for VIP arrivals and monitored contractor access.
- Conducted emergency response drills, hazard inspections, and incident investigations.
- Trained and supervised junior security officers.
Security Officer / Site Supervisor at G4S (2015-11 – 2019-11)
- Supervised security personnel and oversaw daily monitoring, patrols, and incident reporting.
- Operated scanning equipment to screen luggage and bags for prohibited items.
- Administered CPR and first aid while awaiting emergency medical responders.
- Maintained a welcoming and professional atmosphere while prioritising safety at all times.
Computer Support Technician at Backpackers' Nirvana (2012-02 – 2015-03)
- Diagnosed and resolved hardware and software issues for staff and guests.
- Installed, updated, and maintained software across desktop and laptop computers.
- Linked computers to networks and peripheral equipment including printers and scanners.
Computer Support Technician at Kadungo Shipping Contractors (2008-01 – 2011-12)
- Provided end-user technical support and troubleshooting for hardware and software.
- Removed malware, configured workstations, and collaborated with vendors on advanced issues.
