Devahuti Ongati

Professional and customer-focused IT Support Specialist with 2-3 years of experience in providing technical support, troubleshooting, and systems administration. Proficient in remote connection and virtual machines, software management, customer service, implementing/managing directory services, troubleshooting, VPNs and proxies, and networking. Seeking a challenging position to utilise my expertise and contribute to the success of an organisation.

IT Support Intern | National Oil Corporation of Kenya | June 2020- September 2020

• Provided technical support to end-users, resolving hardware and software issues promptly.
• Assisted in maintaining computer systems, networks, and peripherals.
• Installed, configured, and updated software applications, ensuring adherence to organisational policies.
• Supported user account management and security settings in Active Directory.
• Delivered exceptional customer service by addressing inquiries and providing guidance and training.

October 2020 – February 2021 – Back to Undergrad school

JR. ERP Consultant Intern | Tech Taiga | March 2021 - September2022

• Assisted in implementing and customising ERP systems for clients.
• Conducted system testing, data migration, and user training.
• Collaborated with the project team to gather requirements and design system configurations.
• Troubleshot issues and identified opportunities for system optimisation.

October 2022 – November 2022 – Job Hunting

Linux System Administration Trainee | Linux Learning Center | Dec 2022 - Feb 2023

• Acquired comprehensive knowledge and hands-on experience in Linux system administration.
• Managed Linux servers, configured network services, and resolved system errors.
• Implemented security measures, including firewalls, access controls, and user authentication.

Bachelor's Degree in Information Technology.

The Co-orperative University of Kenya, Nairobi, Kenya 2019-2022