Diana Andayi

Results-driven Tourism and Travel Operations Manager with over seven years of experience managing travel operations, reservations, tour planning, customer service, supplier relationships, and business development. Experienced in leading teams, increasing operational efficiency, developing tour products, and delivering exceptional client experiences. Strong background in GDS reservation systems, tour costing, budgeting, reporting, and travel consultancy.

Manager - Ziro Adventures

(2023-01)

• Manage all daily travel and tour operations.
• Lead and supervise reservations, sales and operations teams.
• Develop tour packages, itineraries and pricing strategies.
• Coordinate airlines, hotels, transport providers and destination partners.
• Monitor budgets, operational performance and revenue targets.
• Drive business development initiatives and customer retention.
• Prepare operational and financial management reports.
• Resolve escalated customer concerns while maintaining high service standards.

Travel & Tours Consultant - Bookinghub, LLC

(2021-10)

• Managed travel reservations, ticketing and customer enquiries.
• Optimized booking operations and reservation processes.
• Prepared accounting records and client payment reconciliations.
• Produced daily, weekly and monthly operational reports.
• Resolved booking challenges and maintained excellent customer satisfaction.

Travel & Tours Consultant - Afriken Travel & Tours

(2019-09 - 2020-01)

• Designed itineraries and tour packages.
• Prepared quotations and tour costing.
• Managed hotel bookings, airport transfers and flight reservations.
• Handled departmental profit and loss reporting.
• Trained new team members and supported operations.

Travel & Tours Consultant - Afriken Travel & Tours

(2018-11 - 2019-02)

• Handled customer service and travel consultations.
• Prepared travel quotations and promotional materials.
• Managed reservations and payment processing.
• Organized tours and airport transfers.

Bachelor of Business Tourism Management - Tourism Management - Moi University (2016-01 - 2021-01)

Kenya Certificate of Secondary Education (KCSE) - Eregi Girls High School (2012-01 - 2015-01)