Diana Chepkurui

Dynamic recruitment and administrative professional focused on improving talent engagement and operational efficiency. Proven track record of increasing placements by 30% and client satisfaction by 40%. Experienced in full-cycle recruitment, partnering with hiring managers, and sourcing, screening, and interviewing candidates across multiple channels.

Skilled in optimizing job postings (especially on Indeed), managing recruiting funnels, and improving conversion rates and budget use. Proficient in ATS, LinkedIn, and digital tools for outreach, scheduling, and reporting. Strong in building talent pipelines, enhancing hiring processes, and delivering a seamless candidate experience, with certifications in digital marketing and HR management.

Recruitment Accounts Manager - Corporate Staffing Services

(2025-12)

• Providing career support to candidates and following up on client applications to ensure a smooth recruitment process.
• Offering constructive feedback to candidates regarding their applications and interviews.
• Collaborating with clients to understand their staffing needs and requirements, building and maintaining strong relationships with both candidates and clients.
• Conducting regular check-ins with candidates to monitor their progress and satisfaction ad analyzing market trends to advise clients on hiring best practices.
• Facilitating communication between candidates and clients to streamline the recruitment process.
• Tracking recruitment metrics to measure the effectiveness of hiring processes and negotiating job offers and salary packages on behalf of clients and candidates.
• Promoted to be Recruitments Accounts Manager for good performance of my previous position.
• Increased candidate placement rate by 30% through effective sourcing and relationship-building strategies.
• Received positive feedback from clients, leading to a 50% increase in repeat business referrals.
• Grew the client portfolio by 40% during the last fiscal year through strategic outreach initiatives and networking.
• Recognized as Employee of the Month for consistently exceeding recruitment targets and client satisfaction goals.

Recruitment Specialist | Trainer - Corporate Staffing Services

(2022-09 - 2025-12)

• Screened candidates by conducting initial interviews and scheduling meetings with hiring managers.
• Coordinated training sessions and onboarding for new hires, providing necessary resources for smooth integration.
• Maintained employee records and ensured compliance with HR policies, documenting onboarding and offboarding processes.
• Facilitated communication between management and staff to foster a positive workplace culture and address employee concerns.
• Assisted in developing HR policies and procedures to enhance efficiency, compliance, and engagement.
• Conducted exit interviews to gather feedback and identify areas for improvement, analyzing turnover trends.
• Built strong relationships with clients to understand their needs, ensuring a personalized approach.
• Provided customized solutions to enhance client satisfaction and loyalty, using feedback to refine offerings.
• Collaborated with internal teams to ensure seamless service delivery and timely issue resolution.
• Gathered client feedback through regular follow-ups, proactively addressing concerns to minimize churn.
• Analyzed client data to identify upselling opportunities and areas for service improvement.
• Created detailed reports on engagement metrics to inform strategy, presenting insights during meetings.
• Organized appreciation events to strengthen relationships and promote community engagement.
• Developed training materials to enhance internal teams' understanding of client needs.
• Facilitated short courses in Customer Service, enhancing participants' client interaction skills.
• Conducted workshops in Digital Marketing, equipping participants with skills for online promotion.
• Taught Practical Human Resource Skills, focusing on essential HR functions and best practices.
• Led training sessions in Communication to improve interpersonal skills and business strategies.
• Increased Hiring Efficiency: Streamlined the candidate screening process, resulting in a 30% reduction in time-to-fill positions, thereby enhancing the overall recruitment efficiency.
• Strengthened Client Relationships: Built and nurtured relationships with over 100 key clients, achieving a 90% client retention rate year-over-year, which significantly contributed to company revenue.
• Boosted Client Satisfaction: Provided tailored solutions that increased client satisfaction scores by 40%, driving greater loyalty and repeat business, and enhancing the company's reputation.
• Enhanced Onboarding Experience: Coordinated onboarding programs that improved new hire retention rates by 25% within the first six months, fostering a more engaged workforce.
• Valuable Data Insights: Analyzed client data to identify new service upselling opportunities, generating an additional 15% in revenue, which directly contributed to business growth.
• Communication Training Impact: Led communication training sessions that improved participants' feedback ratings in collaborative environments by 30%, fostering better teamwork and workplace culture.

Student Trainee - Agricultural Finance Corporation - Bomet Branch

(2021-02 - 2021-04)

• Safeguarded and maintained corporate assets, including equipment and financial resources, ensuring proper utilization, accountability, and compliance with corporate policies.

Attachee - Agricultural Development Corporation - Malindi Branch

(2019-06 - 2019-08)

• Assisted in maintaining comprehensive financial records, including the preparation and management of official receipts for payments, which facilitated accurate tracking of expenses and income.

Volunteer Administrative Assistant - Ajira Digital Program

(2020 - 2020)

• Assisted in organizing and coordinating program activities and events, ensuring a smooth execution of workshops and training sessions.
• Managed communication between team members and external stakeholders, fostering a collaborative environment.

Tentative Consultant - Sales Agent - Self-employed

(2021 - 2021)

• Sourced small and medium enterprises (SMEs) in need of consultation services, conducting market research to identify potential clients.
• Linked SMEs to active professionals, facilitating partnerships that drive business growth.

Financial and Project Analyst - Upwork USA

(2019 - 2019)

• Conducted in-depth project evaluation and analysis, assessing project feasibility and impact on financial performance.
• Managed bookkeeping responsibilities, ensuring accurate financial records and compliance with regulations.
• Collaborated with marketing teams to develop financial strategies that align with business objectives.

BSc. - Agribusiness Economics and Food Industry Management - Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2017-09 - 2022-06)

Kenya Certificate of Secondary Education - Kaplong Girls High School (2013 - 2016)