Diana Juma

I am a dedicated Customer Service Support and Data Annotation professional with strong experience in handling client inquiries, resolving issues, and ensuring accurate data management. My background as a Billing Executive and Records Officer has sharpened my communication skills, attention to detail, and ability to thrive in fast-paced environments. Proficient in Microsoft Excel, Google Workspace, and ERP systems, I deliver precise customer interactions and reliable data annotation.

I excel in remote settings where independence, reliability, and clear written communication are essential, combining empathy with analytical thinking to consistently provide high-quality results and positive customer experiences.

Information Management Specialist who provides general administrative backups and other duties. More than 5years of experience in records and knowledge management support, different types account database usage i.e. sage. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience.

Kenyatta University (2009–2013) – B.A. Library & Information Science, Second Class

University of Virginia (2018) – Certificate in Foundations of Business Strategy

University of Virginia (2019) – Certificate in Project Planning & Management

Vision Institute of Professional Studies (2013–2014) – Certificate in HTML & Dream Weaver, Double Distinction