Diana Kimani

A conscientiously punctual and motivated individual who can work in a busy environment and produce high work standards. I am an excellent team worker who can take instruction from all levels and build a good working relationships with colleagues. I am flexible, and reliable and possess excellent time-keeping skills. To excel in my work area and add value to the hospitality industry through my dedication, skills passion, and creativity and be a top performer in the organization.

Ensuring guest satisfaction and room revenue goals by supervising the Front Office operations • Ascertaining that the Front Office is staffed according to need by utilizing business forecasts to schedule employees • Overseeing and participating in the prompt and courteous check-in and check-out of guests • Keeping effective key control and participates in matters relating to customer room security • Ensuring that guest mail and messages are delivered promptly by overseeing mail and message delivery functions • Controlling room rates, and implements approved rate changes • Monitoring advance deposit and credit procedures Bringing major needs for repair to the attention of the Front Office Manager • Checking the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP and special guests.

• Blocking rooms for VIP and special guests in conjunction with Guest Relations Manager.

Front office operations, where I learned more about customer service and communicating through phone calls and emails.