Head of Operations - Customer success & Experience
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Diana is a purposeful and impact driven leader who is passionate about transforming customer lives in their journey of excellent customer success and experience and has over 9 years of industry experience from various BPOs, fast paced start-ups and e-commerce businesses. She has a track record in strategic thinking, efficiency and sustainability in new business development, commercial acumen and execution as well as people growth and development and keen in developing a culture of continuous improvement across the business operation through Kaizen and Gemba.
Diana enjoys taking ideas from strategy into execution.
Bachelors Degree in Communication - Development communication and Development communication
