Diana Rop

Hardworking, reliable, and customer-focused hospitality professional with practical experience in food and beverage service, guest relations, kitchen operations, and housekeeping. Experienced in providing professional table service, taking guest orders, serving food and beverages, maintaining cleanliness, and ensuring guests receive excellent service. Able to work effectively in busy environments, communicate well with guests and colleagues, and maintain high standards of hygiene and professionalism.

Passionate about hospitality and committed to creating a positive guest experience.

WAITER / WAITRESS at J WMARRIOTT HOTEL

• Welcomed guests warmly and provided professional and friendly service.
• Took food and beverage orders accurately and communicated them to the kitchen or relevant service areas.
• Served food and beverages according to hotel standards and guest preferences.
• Assisted guests with menu selections and responded professionally to their questions and requests.
• Set up, cleaned, and maintained dining areas before, during, and after service.
• Cleared and reset tables efficiently to maintain smooth restaurant operations.
• Maintained high standards of personal hygiene, food safety, and cleanliness.
• Worked closely with kitchen and service teams to ensure timely and accurate guest service.
• Handled guest requests and concerns politely and escalated issues when necessary.
• Assisted in maintaining a welcoming and professional environment for hotel guests.
• Worked efficiently during busy shifts while maintaining attention to detail and service quality.

CHEF / WAITRESS at KCB BANK (2025-08 – 2026-03)

• Prepared and served meals and refreshments for staff and customers.
• Assisted with food preparation and maintained cleanliness in the kitchen and service areas.
• Served customers professionally and responded to their requests.
• Maintained food hygiene and safe handling practices.
• Worked effectively as part of a team during busy service periods.

CASUAL HOSPITALITY STAFF at EQUATOR GREEN GARDEN RESORT

• Served guests and assisted with daily hospitality operations.
• Assisted in food preparation, service, and cleaning duties.
• Maintained cleanliness of guest and service areas.
• Responded to guest needs and supported colleagues during busy periods.
• Ensured guests received friendly and professional service.

HOSPITALITY ATTACHMENT at BONTANA HOTEL

• Assisted in kitchen operations and food preparation.
• Supported food and beverage service.
• Assisted with room service duties.
• Participated in laundry and housekeeping operations.
• Maintained cleanliness and hygiene according to hospitality standards.

Diploma/ Certificate in Hospitality – Catering & Accommodation – RIFT VALLEY NATIONAL POLYTECHNIC (2022 – 2025)

– UZALENDO SCHOOL (2016 – 2019)

– KIPTUNO PRIMARY SCHOOL (2007 – 2015)