Dion Kiprono
Freelancer
Talent
Nairobi, Nairobi AreaMember since March 20, 2023
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About
With 3+ years expertise in Customer Support, I have great knowledge on Microsoft Suite, customer services and social media management and I work with a team in website designing and development. I love helping businesses grow! and I do that by offering the best services and also enjoy doing them.
Experience
Customer Support- Inficore Limited
- Help translate business requirements into technical architectures and designs
- Planning a timeline for completion of projects.
- Understanding a client's business needs.
- Implementing a technological solution to meet business needs.
- Providing advice on technology best practices.
- Collaborating with a technical in-house team to ensure familiarity with technology.
- Monitoring the success of IT solutions.
- Producing detailed reports on the efficacy of the technology
- Log Support tickets to system and ensure tickets are closed on time.
Education
Power Learn Project - 2022 - Certificate in Web Technology, Computing Essentials and Personal development (Soft skills).
Emobilis - 2022 - Certificate in web Development Bootcamp
Moi University- 2015-2019- Degree Special Needs Education
