Domnic Ogutu
Being a person who relishes achievement.
Hire this person
Send a job offer directly to this candidate
About
Dedicated, and professional in assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. I have gained the necessary skills and knowledge on how to professionally develop customer satisfaction. Proven ability to work closely with Management and all hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage teams.
Forecasting exemplary guest service and guest satisfaction will also lead to new customer acquisition and existing customer retention programs.
Experience
March 2018 to February 2021 • Petit Amour Villa, Assistant Operational Manager (Seychelles)
April 2016- December 2017 • African Resort International, Telemarketing Manager. (Kenya)
April 2015 – April 2016 • Commercial Bank of Africa, Platinum Credit Card Sales. (Kenya)
Education
Date of Study : May 2015 – July 2017 Institution Mount Kenya University Qualification : Degree in Information Technology Date of Study : January 2015 -March 2015) Institution : West Virginia University (online course) Qualification : Certificate in Introduction to CSS3 and HTML5 Date of study : September 2012- April 2014 Institution : Jomo Kenyatta University of Agriculture and Technology Qualification : Diploma in Information and Technology
