Receptionist - 09/2021 to 05/2022
Gray’s hairstudio, Nairobi
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls to relevant staff members using a multi-line telephone system.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Maintained a clean and orderly reception area to impress and welcome visitors.
- Captured and processed client information, entering data into online systems for wider company use.
- Welcomed guests and clients in a friendly, positive manner.
- Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
Interpreter - 2022 RSC Africa, Nairobi
1. Offer professional interpretation and translation services to refugees clients
- Advocate on behalf of refugees
- Document all contracts and services in clients case filed and maintain case notes logs
