Dorcas Ngina

Analytical professional with experience in risk assessment, compliance monitoring, operational investigations, and data-driven reporting. Skilled in identifying control weaknesses, improving processes, and using Python, SQL, and Power BI to support informed decisions. Interested in business efficiency, systems improvement, and practical solutions that strengthen operational performance.

CCNA PREPARATION at TEMDANIELS ACADEMY (2026-08 – Present)

• Undertaking CCNA preparation covering TCP/IP, subnetting, routing, switching, VLANs, and network troubleshooting.
• Applying networking concepts through practical labs to strengthen technical problem-solving and understanding of business technology systems.

RISK & CREDIT ANALYST at LIN-CAP CREDIT LIMITED (2025-06 – Present)

• Assess 50+ customer profiles monthly, reviewing financial records, customer documentation, repayment capacity, and supporting information to facilitate informed business and lending decisions.
• Coordinate with sales, operations, collections, and compliance teams to review customer requirements, resolve exceptions, and support efficient processing of lending activities.
• Monitor portfolio performance, operational exceptions, and key indicators using structured reports to identify emerging issues, highlight performance trends, and support timely follow-up.
• Investigate 20+ credit exceptions and operational control failures, identify root causes, and recommend process improvements to strengthen accuracy, consistency, and internal controls.
• Support business-side validation during a core lending-system transition by reconciling source and target records, investigating discrepancies in balances, interest, and repayment schedules, and verifying data accuracy.
• Develop automated reporting and data-processing solutions using Python, SQL, Power BI, and Advanced Excel to reduce assessment turnaround time by 30%, improve reporting efficiency, and enhance visibility into operational and portfolio performance.
• Review lending activities and supporting documentation against internal policies and regulatory requirements, maintaining accurate records and supporting consistent execution of established procedures.

JUNIOR ACCOUNTANT at NATIONAL COUNCIL FOR PERSONS WITH DISABILITIES (NCPWD) (2025-02 – 2025-05)

• Supported monthly financial reporting and statutory compliance by consolidating operational data across distinct programs. Assisted with the accurate validation and submission of PAYE, NHIF, NSSF, and Withholding Tax.
• Participated in the business-side pilot, testing phase, and system reconciliation during the transition from Tally ERP to Microsoft Dynamics 365. Validated the accuracy of migrated historical ledger data, ensuring seamless data continuity and zero balance discrepancies during platform cutover.
• Assisted auditing of financial, supplier, and beneficiary records directly within Microsoft Dynamics 365. Maintained strict data integrity, confidentiality, and audit readiness through routine system validation and data cleansing.
• Reconciled monthly transactions, payment vouchers, and source documents. Identified data discrepancies and workflow errors, successfully preventing duplicate disbursements and strengthening internal financial controls.
• Fielded and participated in beneficiary verification cases, validating physical documentation, eligibility, and authorization requirements against digital system records to support governance and external audit processes.

BACHELOR OF SCIENCE in ECONOMICS AND FINANCE – KABARAK UNIVERSITY (2021-09 – 2025-04)