Dorcas Lumadi
RECEPTIONIST
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About
am a loyal and trustworthy employee who can work alone or as part of a team. I am a quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record
Experience
WORK EXPERIENCE
- KABSMART SUPERMARKET
➢ Position: Cashier (2021-2022)
Key Accomplishments
➢ Handled customer inquiries and complaints.
➢ Conducted surveys to increase engagement rate by 10%.
➢ Achieved a 5-star customer satisfaction rate.
➢ Followed communication procedures for a good Customer Effort Score (CES).
➢ Built sustainable relationships with customers.
- WINSPACE
➢ Position: Customer Care (2023-present)
Education
EDUCATION BACKGROUND
2022-2023: Bridge College Kenya
Certificate Level 1 in Office Operations Front Office.
2016-2019: Mudavadi Girls High School
Kenya Certificate of Secondary Education (KCSE).
2004-2015: Tembo Court Primary School
Kenya Certificate of Primary Education (KCPE).
