Doreen “Dee” Mwangi

Highly accomplished professional with over 15 years of experience in aviation, specializing in cabin management and training. Proven ability to oversee operations, ensure safety standards, and deliver exceptional customer service. Skilled in facilitating medical training, providing peer support, and enhancing emotional resilience.

Adept at communication, problem-solving, and maintaining compliance. Seeking to leverage extensive experience and leadership capabilities to contribute to organizational success.

Cabin Manager at Emirates Airline (2008 – 2026-01)

• Spearheaded cabin operations, diligently managing time, resources, and upholding stringent safety and service standards.
• Partnered with the Purser to ensure aircraft safety and strict adherence to aviation regulations.
• Maintained seamless communication channels with crew members and the Flight Deck throughout flight operations.
• Cultivated exceptional customer experiences by leading and inspiring the cabin crew team.
• Proactively investigated and resolved customer concerns, ensuring high satisfaction rates and recognizing repeat patrons.
• Conducted thorough pre-flight briefings to guarantee crew preparedness and compliance with all procedures.
• Delivered constructive performance feedback to crew members, fostering enhanced service quality and team effectiveness.

Cabin Crew Medical Group Instructor at Emirates Airline (2011-06 – 2026-01)

• Facilitated comprehensive first aid and medical emergency training sessions utilizing approved instructional materials.
• Ensured optimal readiness of training facilities and equipment to support effective learning environments.
• Provided objective evaluations and feedback to cultivate and enhance learner competency.
• Completed all training documentation with accuracy and maintained the confidentiality of all records.
• Participated in course trials and contributed feedback on course content to refine the curriculum.
• Leveraged IT tools for efficient training delivery while upholding the highest standards of professionalism.
• Delivered engaging training sessions that effectively simulated real-world scenarios.
• Verified that all training facilities and materials met established operational standards.
• Offered actionable feedback aimed at improving learner skills and bolstering confidence.
• Maintained precise documentation and ensured the confidentiality of sensitive information.

Peer Support Leadership at Emirates Airlines (2011-02 – 2026-01)

• Assisted the Peer Support Manager in providing crucial emotional support to colleagues.
• Enabled peer supporters to establish safe environments conducive to open dialogue during critical incidents.
• Initiated and developed programs designed to bolster emotional resilience within the workplace.
• Kept peer supporters informed about available resources for community support.
• Meticulously maintained confidential records.
• Advocated for continuous self-care practices among assigned peer supporters to enhance their community assistance capabilities.
• Facilitated candid discussions and support during critical incidents.
• Designed programs to strengthen emotional resilience.
• Updated the roster of resources for effective peer support.
• Preserved confidential records with utmost precision.

Bachelor of Science in Biomedical Laboratory Technology (Major: Microbiology) – Makerere University (2003-03 – 2006-10)

short programme - Foundations in Project Management – University of Capetown (2020-03 – 2020-07)