Doreen Nkanata

Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Astute call center profession offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

As a customer and technical support specialist with two years of experience, I have developed a deep understanding of customer service and technical problem solving. My ability to quickly assess issues and provide effective solutions has led to high customer satisfaction rates and positive feedback. I have excellent communication skills and have successfully resolved a variety of technical issues for clients.

With my strong attention to detail and passion for helping customers, I am confident that I can make a valuable contribution to any team.

CUSTOMER SUPPORT SPECIALIST

Studio Retail Ltd, Nairobi (remote) Aug 2022 – March 2023

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

TECHNICAL SUPPORT SPECIALIST

Metro by T mobile, Nairobi (remote) Jan 2022 – July 2022

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Refer major hardware or software problems or defective products to vendors or technicians for service.

LOCALIZATION SPECIALIST

Transperfect, Nairobi (Remote) Sep 2021 – Dec 2021

• Type correspondence, reports, text and other written material from rough drafts,

corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter.

SALES EXECUTIVE

Trueblaq, Nairobi Aug 2018 – Feb 2020

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sale goals and increase profits.

EDUCATION

SIPET COLLEGE (Jan 2017)

International Computer Driving License (ICDL)

• UNIVERSITY OF NAIROBI (Dec 2022)

Nairobi, Kenya

Bachelor of Arts

Public Administration and Sociology